topic Re: Have Cisco Fax Server (aka RightFax) questions? in Unified Communications Infrastructure

Have Cisco Fax Server (aka RightFax) questions?

gregsettle — Sat, 15 Dec 2012 01:30:04 GMT

If there are any questions regarding Cisco Fax Server (aka RightFax) as Cisco ends support renewal options in 2013, I can be of assistance. I can also assist with technical integration guides and other information.

Greg Settle

UC Strategic Accounts Manager

OpenText

Re: Have Cisco Fax Server (aka RightFax) questions?

jkurtz — Wed, 23 Jan 2013 14:40:47 GMT

Greg,

My name is Jarrod Kurtz and I am an architect in convergence for IBM. I need the correct integration documentation to support the following setup:

PSTN -- SIP -- GW -- SIP -- CUCM 8.6 -- SIP -- RightFax 10.0

Any help or guidance you could provide would be greatly appreciate. Thanks in advance for your time and assistance.

Best regards,

Jarrod Kurtz

Global Technology Services

IBM

jkurtz@us.ibm.com

Re: Have Cisco Fax Server (aka RightFax) questions?

gregsettle — Wed, 23 Jan 2013 16:35:36 GMT

Hi Jarrod,

RightFax documentation was just sent. Let me know if I can assist further.

Regards,

Greg

UC Strategic Accounts Manager

gsettle@opentext.com

Re: Have Cisco Fax Server (aka RightFax) questions?

mchambliss — Fri, 15 Feb 2013 13:43:41 GMT

Greg,

I have a customer with RightFax 9.4. He wants to upgrade CUCM to 9.1. What is the path for him to take in terms of upgrading RightFax, and what is the compatibility for CUCM 9.1?

Thanks,

Mark

Re: Have Cisco Fax Server (aka RightFax) questions?

gregsettle — Fri, 15 Feb 2013 15:26:59 GMT

Hi Mark,

We are in the process of completing our testing of RightFax 10.5 (latest version) with CUCM 9.x. Certification and documentation expected within 60 days. In the meantime, OpenText will provide 'best effort' support for previous versions of RightFax and CUCM 9.x integrations.

RightFax upgrades are available to clients with either a valid Cisco or OpenText support contract. I'll email you the upgrade form for clients with OpenText RightFax support contracts. If support is with Cisco, the client can contact Cisco TAC and request the upgrade.

Regards,

Greg

Re: Have Cisco Fax Server (aka RightFax) questions?

gregsettle — Fri, 15 Feb 2013 15:58:04 GMT

Mark,

The email reply I sent failed to deliver. I can send you the OpenText RightFax upgrade request form if you email me directly at gsettle@opentext.com.

Regards,

Greg

Re: Have Cisco Fax Server (aka RightFax) questions?

dmeersman — Wed, 13 Mar 2013 18:44:52 GMT

Greg, thanks for the offer to help. I am a new employee at a hospital that has been trying to get right fax installed for over a year. In looking at all the vendor emails and documentation from prior employees here I only see Right Fax documentation for server configuration. If you can provide the Cisco integration guide that would be great. The current setup as I can tell from a Cisco perspective is CUCM 8.5.1 --->SIP trunk----> RightFax server. I'm not sure how the Right Fax server is configured as I was just alerted to this project this morning.

Thanks,

Re: Have Cisco Fax Server (aka RightFax) questions?

gregsettle — Wed, 13 Mar 2013 20:28:35 GMT

Hi Derek,

I can send you the RightFax and CUCM integration guide, however I need an email address. You can email me directly at gsettle@opentext.com

Regards,

Greg

Re: Have Cisco Fax Server (aka RightFax) questions?

Steven DiStefano — Thu, 23 May 2013 12:31:37 GMT

Hi Greg, How must CUCM be licensed for OpenText Rightfax server supporting 40 Fax Machines?

Is it 40 Essential CUCM licenses, or concurrent expected connections licensed, or 1 license???

Re: Have Cisco Fax Server (aka RightFax) questions?

gregsettle — Thu, 23 May 2013 19:21:53 GMT

From a RightFax perspective, the integration is typically an IP/FoIP integration via T.38 and SIP or H.323. This is a single IP integration. I cannot confirm Cisco's CUCM licensing requirements regarding fax throughput and if this requires more than a single license based on number of simultaneous transmissions. Recommend checking with Cisco.

Re: Have Cisco Fax Server (aka RightFax) questions?

Steven DiStefano — Thu, 23 May 2013 21:21:19 GMT

Thanks. Based on everything you said, Cisco just informed me no licensing required. Got that from my territory SE.

Re: Have Cisco Fax Server (aka RightFax) questions?

Steven DiStefano — Tue, 16 Jul 2013 15:20:05 GMT

I see that Rightfax 10.5 has completed compatibility testing with CUCM/CUC 9.1, but how about existing customers running Opentext Rightfax version 9.4? That was the initial question in this thread, which was never answered here.

Is 9.4 compatible with CUCM/CUC 9.1?

Thanks

Re: Have Cisco Fax Server (aka RightFax) questions?

gregsettle — Tue, 16 Jul 2013 15:44:54 GMT

OpenText supports our RightFax 9.4 clients who integrate with CUCM 9.x, however we do not test back versions of RightFax with the latest Cisco CUCM releases (only current product releases are tested, in this case RF 10.5). If there are integrations issues, we recommend working with OpenText Customer Support.

Regards,

Greg

Re: Have Cisco Fax Server (aka RightFax) questions?

RallyFAN_WRC — Wed, 15 Jan 2014 09:49:38 GMT

Greg, good day!

My name is Sergey, I'm leading networking engineer for large oil and gas company in Russia (MGK Itera). We've recently purchased complex IP-T solution based on CUCM 9.1 and now I preparing a documentation for setup all this equipment. For fax server we're going to use Open Text Right Fax Enterprise suite. Can u support me with some answers about right specification and integration with CUCM and Unity Connection?

About specification:

We want to install your solution on ESXi server. Starting amount for concurrent fax calls is about 20. We need integration with Microsoft Exchange, CUCM and CUC, with MFP by SMTP. I need exact specification for these needs with Part Numbers. Is it possible to create some high availability by creating redundant VMs on several ESXi servers?

About integration with CUCM - the following scheme is assumed:

PSTN - E1 - VoiceGW - H323 - CUCM - SIP - RightFax

If this scheme works, I'll greatly appreciate if you send me some documentation about integration CUCM and CUC with RightFax and maybe any recommendations about VoiceGW setup. Thanks in advance!

Best Regards,

Sergey Kushnir

Leading network engineer - voice/video

IT and communications department

MGK Itera

e-mail: kushnirsv@ngk.itera.ru

Re: Have Cisco Fax Server (aka RightFax) questions?

gregsettle — Wed, 15 Jan 2014 15:26:47 GMT

Hi Sergey,

I'll send you the latest RightFax and CUCM/Unity Connection guide via our Secure Mail application. Look for an email with download information. Ive also asked our EMEA Sales Manager to have his team contact you for RightFax configuration and proposal information.

RightFax supports ESXi installations, Exchange and SMTP MFP integrations, and a high availability architecture called a Shared Services collective. You can discuss with the EMEA sales representative who contacts you next.

The RightFax and CUCM Application Note will provide information for your E1-GW-H323-CUCM-SIP-RightFax setup.

Regards,

Greg

Re: Have Cisco Fax Server (aka RightFax) questions?

RallyFAN_WRC — Thu, 16 Jan 2014 05:50:34 GMT

Hi, Greg! This is exactly what I needed! Great thanks for your help and fast answer.

Best regards,

Sergey

Re: Have Cisco Fax Server (aka RightFax) questions?

rdesroch — Thu, 30 Jan 2014 22:34:36 GMT

Hi,

I have a similar deployment with the following:

PSTN -- SIP -- GW -- SIP -- CUCM 8.6 -- SIP -- RightFax 10.0

Is there any documentation that will tell me what configurations are required to make this work? Currently when we dial one of the fax numbers, it is translated in CUCM to point into the SIP trunk for the Right Fax. We get fax tones but the call drops.

Any help would be appreciated.

Randy

Re: Have Cisco Fax Server (aka RightFax) questions?

gregsettle — Thu, 30 Jan 2014 22:39:43 GMT

Randy,

If you provide an email address, I'll send you the RightFax and CUCM 8.x integration document. I can also direct you to your OpenText RightFax regional representative if you'd like (geographic location needed).

Regards,

Greg

Re: Have Cisco Fax Server (aka RightFax) questions?

rdesroch — Thu, 30 Jan 2014 22:45:14 GMT

Randy.desroches@bellaliant.ca

Re: Have Cisco Fax Server (aka RightFax) questions?

HUGO CESAR LEYVA VIDAL — Wed, 19 Feb 2014 02:09:02 GMT

Hi Greg

I am currently finishing a deployment with CUCM 9.1 and want to integrate Right FAX either SIP or H323.Can you send me info regarding integration.

Regards Hugo

hleyva@ho1a.com