topic Re: Jabber Loggin faild in Unified Communications Infrastructure

Jabber Loggin faild

siwar.ziadi1 — Tue, 19 Mar 2019 20:39:14 GMT

Hello,

I have one user jabber who was connected perfectly, after disconnection and connection he could not connect,
errot:
Incorrect username or password
your account setup is invalid. Please contact your administrator

I check CSF configuration, UC Service, assigned user
the user can connect to Sel care portal

Re: Jabber Loggin faild

Shalid Kurunnan Chalil — Tue, 08 Jan 2019 09:19:46 GMT

Hi Siwar,

If it is a single user issue, could you please delete the Jabber folder under below location;

C:\Users\<windowslogonname>\AppData\Roaming\Cisco\Unified Communications

C:\Users\<windowslogonname>\AppData\Local\Cisco\Unified Communications

try the jabber log in again. see if you are still getting the error. further, you can attach the jabber error report to look in details.

Regards,

Shalid

Re: Jabber Loggin faild

siwar.ziadi1 — Tue, 08 Jan 2019 12:37:33 GMT

Hello,

Thank you for your replay, I tried to erase the cache but it did not work,
i found this error in the report : FAILED_UCM90_AUTHENTICATION

I followed the troublshooting steps for this error but everything is fine

attached the error during log in

Re: Jabber Loggin faild

Shalid Kurunnan Chalil — Tue, 08 Jan 2019 13:15:00 GMT

hmmm...

Did you tried the steps mentioned in the below document for this entry in the Log;
https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber/212471-jabber-login.html

Did you try to log in from a different workstation with this user account?

Regards,
Shalid

Re: Jabber Loggin faild

siwar.ziadi1 — Tue, 08 Jan 2019 15:18:36 GMT

Hello,

yes I made the necessary test and all was well, the user can connect to self care portal with his login and password.

user active in LDAP

no change affected

user is enabled for presence

User assigned

User have a CSF

CSF have a owner User

the other users are connected

Re: Jabber Loggin faild

Jaime Valencia — Tue, 08 Jan 2019 16:01:25 GMT

Get a PRT from that machine and review the logs

Re: Jabber Loggin faild

Shalid Kurunnan Chalil — Tue, 08 Jan 2019 16:32:19 GMT

Hi there,
Please change your password not to use any special character and try to log in.
Can you please verify below bugs;

CSCup38516: Jabber login through UDS with non-ASCII characters fails

CSCur06927

if it still an issue; please generate jabber problem report and attach to the thread. we will look further.

Regards,
Shalid

Re: Jabber Loggin faild

siwar.ziadi1 — Wed, 09 Jan 2019 10:07:13 GMT

Hello Shalid Kurunnan Chalil,

Thank you for your reply, the user use a simple password but The problem when the user launches his cisco jabber, it open with a window to put login and password (both) not just the login @ domain and it does not give the choice to click on advanced parameter or put the login @ domain and after he asks for the password?

Re: Jabber Loggin faild

siwar.ziadi1 — Wed, 09 Jan 2019 10:13:27 GMT

Hello Jaime Valencia,
I tested this, I took the log and I followed the tests for the diagnosis and everything was fine

Re: Jabber Loggin faild

Shalid Kurunnan Chalil — Wed, 09 Jan 2019 10:37:05 GMT

you can try to reset the jabber from the 'cog' icon again, then select File > Reset Jabber;
Click Reset to confirm the action;
it should reset the jabber.
Close the Jabber application. and also delete the jabber folder under roaming and local.
not resolved. then re-install the jabber.

If you still face the issue, can you email the jabber problem report if you don't want to post in this public forum (shalidkc@gmail.com)

Re: Jabber Loggin faild

siwar.ziadi1 — Wed, 09 Jan 2019 12:38:50 GMT

hello,
I did it already and it did not work, I sent you the log file via email . Thank yoy