topic Re: Plantronics headset disconnects after around 30 seconds in Unified Communications Infrastructure

Plantronics headset disconnects after around 30 seconds

Erik95 — Thu, 19 Dec 2019 09:55:51 GMT

Using headset: Plantronics Savi 8200 series w8220 using APC-43.

Using phone: Cisco IP Phone 8811

I am having a problem, that the headset disconnects after 30 seconds. Any tips?

Re: Plantronics headset disconnects after around 30 seconds

Anthony Holloway — Thu, 19 Dec 2019 18:48:31 GMT

I think this is that old issue where if you don't set the phone configuration to use Wireless Headset Hookswitch Control, the headset drops after 30 seconds. Can you try setting this setting to Enabled, and then reset the phone?

Re: Plantronics headset disconnects after around 30 seconds

Erik95 — Fri, 20 Dec 2019 08:56:33 GMT

Where do I find these options?

If I reset my phone, all the network settings will be deleted? And I can't do that, because this is phone we use at work.

Re: Plantronics headset disconnects after around 30 seconds

Chris Deren — Fri, 20 Dec 2019 13:22:17 GMT

In CUCM find the phone, then towards the bottom of the page there is "Wireless Headset Hookswitch Control" setting , what is it set to?

Re: Plantronics headset disconnects after around 30 seconds

Erik95 — Fri, 20 Dec 2019 13:54:57 GMT

Oh, I do not have access to CUCM. But now I know how, thanks!

Re: Plantronics headset disconnects after around 30 seconds

Anthony Holloway — Fri, 20 Dec 2019 14:11:37 GMT

A reset of the device does sound like you will lose settings. They should have named it something else. But in this context, it's like a reboot.

Re: Plantronics headset disconnects after around 30 seconds

Erik95 — Thu, 09 Jan 2020 10:10:59 GMT

The administrator says that Hookswitch has been enabled now, but it does still not work. Any other suggestions we could try? I also tried restarting the phone by unplugging power and plug it back in again, but no luck..