topic Re: How to tell if personnel has set up their voicemail in Unity. in Unified Communications Infrastructure

How to tell if personnel has set up their voicemail in Unity.

mid230 — Wed, 28 Apr 2021 13:37:48 GMT

Hello,

Can anyone tell me if there is a way to tell if personnel has set up their voicemail in Unity?

Re: How to tell if personnel has set up their voicemail in Unity.

TomMar1 — Wed, 28 Apr 2021 14:10:49 GMT

Under Connection Serviceability > Tools > Reports

Run the Unused Voice Mail Accounts Report

They maybe "using" their mailbox with the default greeting and messages are being sent to email, but that report indicates users who have not set up their mailbox. You can double check a few things within the mailbox as well. Under PIN see if it is set to User Must Change at Next Sign-In. Under User Basics see if Set for Self-enrollment at Next Sign-In is still checked.

Re: How to tell if personnel has set up their voicemail in Unity.

Nithin Eluvathingal — Wed, 28 Apr 2021 14:09:33 GMT

Based on what I understood regarding your question, check unity users. if the users are with mailbox they have voicemail enabled.

is this what you are looking for ?

Re: How to tell if personnel has set up their voicemail in Unity.

mid230 — Wed, 28 Apr 2021 14:57:05 GMT

Voicemail is enabled in Unity, but if the user has set up the voicemail.

Re: How to tell if personnel has set up their voicemail in Unity.

mid230 — Wed, 28 Apr 2021 14:58:30 GMT

Thank you. I will try it, and I will circle back if I have a question.

Re: How to tell if personnel has set up their voicemail in Unity.

Nithin Eluvathingal — Thu, 29 Apr 2021 00:40:34 GMT

Follow @TomMar1 replay.