topic Hi , when u enter phone info in Unified Communications Infrastructure

Cisco Prime Collaboration Assurance

Pedro Francezi — Wed, 11 Mar 2015 19:17:02 GMT

Hello Guys,

I'm tryng to implement a Cisco Prime Collaboration Assurance on a costumer, but it does not create the phones inventory.

The UC Cluster nodes are already managed.

I've followed some Cisco Guides to set this up, and it is not working.

http://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/prime-collaboration/guide-c07-732215.html#_Toc394127247

http://docwiki.cisco.com/wiki/Setting_up_Devices_for_Prime_Collaboration_Assurance

http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/10-5/assurance/standard/guide/Cisco_Prime_Collaboration_Assurance_Guide_Standard_10_5.html

Please, how the PCA discover the Cisco IP Phones and endpoints?

I'm working with a Prime Collaboration Assurance 10.5 Advanced License. All the UC nodes are on 10.5 version.

Thanks in advance and best regards.

Hi Pedro,Once the call

Aman Soi — Thu, 12 Mar 2015 07:27:16 GMT

Hi Pedro,

Once the call manager is dicsovered, then ,endpoints should get discovered.

are u trying to get the endpoints discovered through this procedure?

Operate--Device Work Center----update inventory

regds,

aman

Hello Aman, Thanks for

Pedro Francezi — Thu, 12 Mar 2015 11:54:24 GMT

Hello Aman,

Thanks for replying!

So, yes, I already do this and the phones and endpoints are shown on the device workcenter menu.

Please, let me know if you need any further information.

Thanks in advance and best regards.

Pedro

Hi Pedro, if phones and

Aman Soi — Thu, 12 Mar 2015 12:07:55 GMT

Hi Pedro,

if phones and endpoints are shown in Device WorkCenter , then , are u looking for some other report.

Please correct me if I am missing something.

regds,

aman

Hi Aman, I'm looking for the

Pedro Francezi — Thu, 12 Mar 2015 12:15:15 GMT

Hi Aman,

I'm looking for the phones report. It's not generated by PCA.

Attached to this are some print that can help.

Thanks a lot and best regards.

Pedro

Hi , when u enter phone info

Aman Soi — Thu, 12 Mar 2015 12:30:27 GMT

Hi ,

when u enter phone info like MAC address on top right bar [Find Phones], do u get any information.

regds,

aman

Hi Aman, None, I got no

Pedro Francezi — Thu, 12 Mar 2015 12:48:21 GMT

Hi Aman,

None, I got no information.

All the phones are controller by CTI and by jtapi application user.

Regards

Pedro

Hi Pedro, You mean to say

Aman Soi — Thu, 12 Mar 2015 15:51:22 GMT

Hi Pedro,

You mean to say that you have associated all the IP phones to user created as application user in Call Manager.

I was just checking the device management guide whch says :

Note

All the nodes in the cluster may not be running all the protocols. For example, JTAPI may not be running on all the nodes. As a result, the credential validation test may fail for some of your nodes.

Can u check the same.

regds,

aman

Hi Aman, That's right, all

Pedro Francezi — Thu, 12 Mar 2015 16:04:40 GMT

Hi Aman,

That's right, all the phones in the cluster are associeted to the application user for JTAPI and I've run the credential validation test to all nodes, and it's OK. The HTTP,SNMP and JTAPI has passed to the test to all nodes.

Please, let me know if you need any further information.

Thanks and best regards.

Pedro

Hi Pedro,Lastly, can u login

Aman Soi — Thu, 12 Mar 2015 17:48:33 GMT

Hi Pedro,

Lastly, can u login as admin through putty port 26

and run the command application stop cpcm and then, application start cpcm.

Again, rediscover cluster.

If it still does not work, then, you can open TAC case for resolution since as such there is no way we cannot discover phone after it is registered to Call manager.

regds,

aman

Hello Aman, So, I've follow

Pedro Francezi — Fri, 13 Mar 2015 13:49:17 GMT

Hello Aman,

So, I've follow the procedure that you has tould, but the results are the same.

I'll proceed with the TAC.

Thanks a lot for you help.

Best Regards.

Hi Pedro, would wait for your

Aman Soi — Fri, 13 Mar 2015 14:44:07 GMT

Hi Pedro,

would wait for your updates on resolution by TAC.

regds,

aman

Hi Pedro,Is your issue

Aman Soi — Sat, 21 Mar 2015 09:33:23 GMT

Hi Pedro,

Is your issue resolved?

regds,

aman

Hi Aman, The TAC engineer

Pedro Francezi — Mon, 23 Mar 2015 13:17:08 GMT

Hi Aman,

The TAC engineer suggested me to upgrade the PCA version to 10.5.1 and by doing this, the issue has been solved.

Now I'm working to configure my gateways and see the traffic flow, some charts are not showing the needed info.

What should I configure on the gateways to see this information?

Thanks in advance and best regards

thanks for reply[+5] what was

Aman Soi — Mon, 23 Mar 2015 16:04:15 GMT

thanks for reply[+5]

what was the earlier version u had?

Can u share what charts u are looking for so that I can help u ?

rgeds,

aman

Aman, The previous version

Pedro Francezi — Mon, 23 Mar 2015 16:26:49 GMT

Aman,

The previous version are 10.1.

The charts that I need to configure are:

Top 5 Location CAC Bandwidth Usage. (It does show the location configured on CUCM, but still in 0% and does not show the BW Used)

Top 5 Utilized Trunk/Route Groups. (I can see the E1 on the gateway, but not the channel utilization or trafic. It shows 0%)

Prime License Manager. (It shows "no Data avaliable)

I'm trying to follow this guide to finishi the configuration:

http://docwiki.cisco.com/wiki/Setting_up_Devices_for_Prime_Collaboration_Assurance#Configuration_for_CVTQ_Data

Thanks and best Regards

Did u configure SNMP on CUCM

Aman Soi — Mon, 23 Mar 2015 17:00:26 GMT

Did u configure SNMP on CUCM and Gateway?

regds,

aman

Hi Aman, Yes, the PCA already

Pedro Francezi — Mon, 23 Mar 2015 17:04:24 GMT

Hi Aman,

Yes, the PCA already shows info about CPU / Memory, temperature etc about both this, but it does not shows RTP traffic or E1 channel utilization and so.

Regards

Pedro Francezi

Hi Pedro, check the link if

Aman Soi — Mon, 23 Mar 2015 17:33:24 GMT

Hi Pedro,

check the link if helps.

https://supportforums.cisco.com/document/12021121/monitoring-current-call-volume-gateway-using-cisco-prime-collaboration

regds,

aman

Hi Aman, Hope you are doing

Pedro Francezi — Tue, 24 Mar 2015 13:28:24 GMT

Hi Aman,

Hope you are doing well.

So, there are some specific charts that I can't get info.

I've try to follow the article that you send me, but I was not able to solve the problem.

Attch to this are some prints that can help you to understand the case.

I can't see the PRI Channel utilization or Trunk Utilization and CAC, so.

Thanks for your help.

Pedro Francezi