topic Hep Disaster Recovery System get stuck in Unified Communications Infrastructure

Hep Disaster Recovery System get stuck

Ing.Alejandra — Tue, 19 Mar 2019 18:22:36 GMT

Hi All,

Hope you're fine. I'm trying make do a CUCM Backup , but I can´t start, I click : Backup> Backup Device and it gets stuck... I also tried to click any diffferent option but is the same behavior... I also keep monitoring cucm cpu and it not increases.

Any ideas ? how can i fix it ? 😞

CUCM Version : 10.5.2

Thanks!

I attach an image.

Try to restart the DRS

Jaime Valencia — Wed, 20 Jul 2016 21:11:07 GMT

Try to restart the DRS services on your server and then try again.

thanks a lot Jaime !

Ing.Alejandra — Wed, 20 Jul 2016 22:42:59 GMT

thanks a lot Jaime !

Restarting those services , cause any service impact?

Regards!

No, the DRS services are only

Jaime Valencia — Wed, 20 Jul 2016 22:44:46 GMT

No, the DRS services are only used for backup and restore.

Re: Try to restart the DRS

tanios191 — Fri, 11 Feb 2022 14:15:07 GMT

Hello Jaime,

I usually restart DRS services in case the Disaster recovery page got stuck but right now I am trying to do a backup I have a CUCM 12.5 when I restart the DRS services the page it is still stuck I cannot access any feature in Disaster recovery system I also tried below steps described but it is the same :

https://www.cisco.com/c/en/us/support/docs/unified-communications/unity-connection/117545-technote-unity-00.html

Can you please let me know if there is any solution for this?

Well from what I have been searching online didn't find anything else

Thanks,

Tanios

Re: Hep Disaster Recovery System get stuck

Anas Hafez — Sun, 29 Jan 2023 22:05:36 GMT

You can also try to regenerate tomcat-ECDSA certificate if expired, CUCM 14.0.1

Re: Hep Disaster Recovery System get stuck

DaniloBud — Sun, 11 Jun 2023 22:24:45 GMT

Thanks Anas, This just fixed DRS unresponsive issue on UCCX version 12.5(1) SU3. Regenerated tomcat-ECDSA that was expired and restarted drf services. I had upgraded UCCX from 12.5(1) to 12.5(1)SU3 and that was when DRS started failing. Tomcat-ECDSA had expired over a year ago. I guess SU3 uses that cert now for DRS.

Re: Hep Disaster Recovery System get stuck

georgehunsicker — Tue, 24 Oct 2023 12:01:15 GMT

I had the same issue with UCCX since the SU3 upgrade and this worked for me. Regenerated tomcat-ECDSA that was expired and restarted DRF services. First back up completed in 40 days. Thank you for the post.

topic *Hep* Disaster Recovery System get stuck in Unified Communications Infrastructure

*Hep* Disaster Recovery System get stuck

Try to restart the DRS

thanks a lot Jaime !

No, the DRS services are only

Re: Try to restart the DRS

Re: *Hep* Disaster Recovery System get stuck

Re: *Hep* Disaster Recovery System get stuck

Re: *Hep* Disaster Recovery System get stuck

topic Hep Disaster Recovery System get stuck in Unified Communications Infrastructure

Hep Disaster Recovery System get stuck

Re: Hep Disaster Recovery System get stuck

Re: Hep Disaster Recovery System get stuck

Re: Hep Disaster Recovery System get stuck