topic 4331 CUE - Not active after 4331 upgrade from 16.9.5 to 17.9.4a in Unified Communications Infrastructure

4331 CUE - Not active after 4331 upgrade from 16.9.5 to 17.9.4a

keanej — Mon, 08 Jan 2024 15:29:27 GMT

Folks

We have upgraded our 4331 from version 16.9.5 to 17.9.4a

Everything is working - however we are running a CUE application and now that module wont activate.

% Error: Virtual service cue is not activated

XXXX-4331-VoIP(config-virt-serv)#activate
% Feature License request fails

This was purchased will all the required licensing - so im a little confused.

What feature request is required? How do I enable it ?

Any help appreciated

James

Re: 4331 CUE - Not active after 4331 upgrade from 16.9.5 to 17.9.4a

Carlo Poggiarelli — Mon, 08 Jan 2024 18:47:01 GMT

Hi,

From 16.10 IOS release, smart license is used by default so you need to check if your Router can communicate with CSSM (Cisco Smart Software Manager) on cloud.

The UC_VCUE should be the license PID.

Please let me know

Regards

Carlo

Re: 4331 CUE - Not active after 4331 upgrade from 16.9.5 to 17.9.4a

keanej — Tue, 09 Jan 2024 09:06:00 GMT

Are you sure ??

I can see the license usage - it doesn't say im not in compliance

And I can not find any option to enable - UC_VCUE

How do we enable it ? We have an EA Agreement with the 'fill your boots' type deal.

sho license summary
Account Information:
Smart Account: <none>
Virtual Account: <none>

License Usage:
License Entitlement Tag Count Status
-----------------------------------------------------------------------------
hseck9-ALT (ISR_4331_Hsec) 1 IN USE
appxk9 (ISR_4331_Application) 1 IN USE
uck9 (ISR_4331_UnifiedCommun...) 1 IN USE
securityk9 (ISR_4331_Security) 1 IN USE
SRST_EP (SRST_EP) 20 IN USE

Is it ok to use the Application CUE on IOS version 17 ?

Anyone using it ok?

Thanks

James

Re: 4331 CUE - Not active after 4331 upgrade from 16.9.5 to 17.9.4a

Carlo Poggiarelli — Tue, 09 Jan 2024 10:07:48 GMT

Hi ,

Yes.

please post the output of:

show license usage

show virtual-service list

Show run

Thanks a lot

Carlo

Re: 4331 CUE - Not active after 4331 upgrade from 16.9.5 to 17.9.4a

keanej — Tue, 09 Jan 2024 10:53:38 GMT

Carlo

show license usage
License Authorization:
Status: Not Applicable

hseck9-ALT (ISR_4331_Hsec):
Description: hseck9
Count: 1
Version: 1.0
Status: IN USE
Export status: RESTRICTED - ALLOWED
Feature Name: hseck9-ALT
Feature Description: hseck9
Enforcement type: EXPORT RESTRICTED
License type: Export

appxk9 (ISR_4331_Application):
Description: appxk9
Count: 1
Version: 1.0
Status: IN USE
Export status: NOT RESTRICTED
Feature Name: appxk9
Feature Description: appxk9
Enforcement type: NOT ENFORCED
License type: Perpetual

uck9 (ISR_4331_UnifiedCommunication):
Description: uck9
Count: 1
Version: 1.0
Status: IN USE
Export status: NOT RESTRICTED
Feature Name: uck9
Feature Description: uck9
Enforcement type: NOT ENFORCED
License type: Perpetual

securityk9 (ISR_4331_Security):
Description: securityk9
Count: 1
Version: 1.0
Status: IN USE
Export status: NOT RESTRICTED
Feature Name: securityk9
Feature Description: securityk9
Enforcement type: NOT ENFORCED
License type: Perpetual

SRST_EP (SRST_EP):
Description: SRST_EP
Count: 20
Version: 1.0
Status: IN USE
Export status: NOT RESTRICTED
Feature Name: SRST_EP
Feature Description: SRST_EP
Enforcement type: NOT ENFORCED
License type: Perpetual

sho virtual-service list
Virtual Service List:

Name Status Package Name
------------------------------------------------------------------------------
cue Installed CUE-Virtual-9-0-3-ISR4K.ova

Re: 4331 CUE - Not active after 4331 upgrade from 16.9.5 to 17.9.4a

keanej — Tue, 09 Jan 2024 16:00:16 GMT

Carlo

Thanks for taking an interest, and taking the time to investigate.

It turns out this is a bug.. or compatiablty issue.

Basically the CUE Application needs to be upgraded to 10.2.1 or above to activate with IOS version 17.

So if your on 10.2.0 or below - you can only use IOS version 16 on the router

If you migrate to 10.2.1 or 10.2.2 - you can use IOS version 17 on the router.

Some people might be reluctant to do this as cisco no longer allow new mailbox licensing on 10.2.2 - so if you upgrade you cant even buy the licenses, if your lucky enough to own the licenses already, they will be continued to be supported... for now, but you'll have this nagging doubt - will cisco turn it off ? The beauty of the glorious smart licensing.

If you are using the CUE application - you really need to get off it - look at alternate products

End-of-Sale and End-of-Life Announcement for the Cisco Unity Express Version 10.x - Cisco

Thanks again - great to have it sorted

James

https://bst.cisco.com/bugsearch/bug/CSCvy29719