topic they are on 10.x in Unified Communications Infrastructure

Reporting for Contact Centre

dimple mujoo — Tue, 19 Mar 2019 18:08:48 GMT

Hello,

Customer is trying create custom reports for their call center, however they prefer to do this using the data directly from the Database server, rather than CUIC.

any idea how do we obtain the Raw data, any documentation?

Thanks

https://supportforums.cisco

Deepak Rawat — Fri, 20 May 2016 16:03:46 GMT

https://supportforums.cisco.com/document/64301/squirrel-sql-client-setuppdf

Once you have access to the UCCX DB following above, then it is up to you how to use the data and create Custom Reports

Regards

Deepak

they are on 10.x

dimple mujoo — Fri, 20 May 2016 16:46:06 GMT

they are on 10.x

Does not matter, process is

Deepak Rawat — Fri, 20 May 2016 16:47:49 GMT

Does not matter, process is the same

Regards

Deepak