topic Did you try restarting the in Unified Communications Infrastructure

unity connection publisher and subscriber cant see each other???

baselzind — Tue, 19 Mar 2019 18:07:34 GMT

today i logged into unity connection "publisher" version 10.5 to find a warning message " Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster" then i went into the subscriber unity connection to find these two messages " Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster" and "The Cisco Unity Connection cluster subscriber server has changed to Primary Status (failover has occurred)" , the strange thing is that i can ping both unity connection servers from each other yet they cant see each other? what can i do?

Hi,

Manish Gogna — Tue, 17 May 2016 06:49:11 GMT

Hi,

You can try the suggestions in the following post

https://supportforums.cisco.com/discussion/12234121/cucc-subscriber-server-has-changed-primary-status-failover-has-occurred

Manish

that guy issue is different

baselzind — Tue, 17 May 2016 07:42:53 GMT

that guy issue is different because his two unity servers can see each other while mine cant , when i go into cluster management the "make primary" is greyed out

In that case run the "utils

Manish Gogna — Tue, 17 May 2016 07:50:45 GMT

In that case run the "utils cuc cluster overwritedb" command on the Subscriber server . This copies database from the Publisher server to the Subscriber server and establishes replication.

Manish

Did you try restarting the

Deepak Rawat — Tue, 17 May 2016 07:51:54 GMT

Did you try restarting the CUC cluster, if not then try that first as a starting point and take from there then.

Regards

Deepak

how do i restart the cuc

baselzind — Tue, 17 May 2016 07:53:18 GMT

how do i restart the cuc cluster? by restarting both servers individually?

Yes that is correct, first

Deepak Rawat — Tue, 17 May 2016 07:56:16 GMT

Yes that is correct, first restart the publisher using the command utils system restart Once that comes up, then restart the subscriber using the same command.

Regards

Deepak

but can i copy the data base

baselzind — Tue, 17 May 2016 07:59:45 GMT

but can i copy the data base if they cant see each other shown in the screenshot?

Re: unity connection publisher and subscriber cant see each other???

NasrinYunus — Fri, 26 Feb 2021 03:11:14 GMT

hi, i also facing same issue. Did your problem resolve. if resolve what step you do.

Thanks

Re: In that case run the "utils

jerry-smith — Wed, 29 Jan 2025 15:34:21 GMT

I had this exact scenario in a Rls 15.0 Pub/Sub cluster. Pings to and from each server showed connectivity was good, rebooting each server did not clear the issue. I ran the "utils cuc cluster overwritedb" command on subscriber and issue was resolved once replication was completed and Sub rebooted. Thanks for the help.