topic When I click one fallback I in Unified Communications Infrastructure

Active users in Presence server

iptsupport — Tue, 19 Mar 2019 18:05:35 GMT

Hello ,

I have issue with Presence server .

when I open Presence Redundancy Group configuration in CUCM,

I got error: "[4562] error retrieving active users from the IM and Presence server".

In one of the server I didn't see active users,only Assigned Users.

The status of server normal .

I try to reboot server but It did not solve the problem.

My version of CUCM 10.5.2.2000-1.

My version of Presence 10.5.2.20000-1

any idea?

Hi,

Aman Soi — Tue, 10 May 2016 06:02:21 GMT

Hi,

This issue occurs when either of IMP Server is down.

In IMP , under Presence Topology --Default CUPSubcluster. What is Node State of Server?

Do check for alerts and SRM service in IMP Administration on Top Right.

regds,

aman

The Node State of Server is

iptsupport — Tue, 10 May 2016 06:08:32 GMT

The Node State of Server is normal.

what is the status of

Aman Soi — Tue, 10 May 2016 06:23:16 GMT

what is the status of dbreplication and utils ha status in IMP ?

regds,

aman

regds,

aman

The replication is Good (2).

iptsupport — Tue, 10 May 2016 06:40:23 GMT

The replication is Good (2).

admin:utils ha status

subcluster Name:Cup_Group1

Node 1
      Name:server 1
      State:Normal
      Reason:Normal

Node 2
      Name:server 2
      State:Normal
      Reason:Normal

subcluster Name:Cup_Group2

Node 1
      Name:server 3
      State:Normal
      Reason:Normal

Node 2
      Name:server 3
      State:Normal
      Reason:Normal

Hi,

Aman Soi — Tue, 10 May 2016 06:59:38 GMT

Hi,

what is "Enable Automatic Fallback " parameter in IMP Administration --service Parameter ---Presence Server [x.x.x.x] ----SRM (active) set to ?

I was reading the DOC which says that after 30 minutes of recovery of IMP node, all users are moved.

regds,

aman

Hi ,

iptsupport — Tue, 10 May 2016 07:48:25 GMT

Hi ,

The SRM set to false .

I attached a picture of the current status .

You can see the error on the top left corner , right now all of the user are working on 1 sever beacuse when we try to move them to the seconed server I see 0 active useres

click on Fallback TAB as

Aman Soi — Tue, 10 May 2016 08:06:45 GMT

click on Fallback TAB as appearing in snapshot and check.

regds,

aman

When I click one fallback I

iptsupport — Tue, 10 May 2016 08:16:55 GMT

When I click one fallback I still see 0 active users .

can u share the snapshot

Aman Soi — Tue, 10 May 2016 08:28:58 GMT

can u share the snapshot again?

In IMP administration, under Enterprise Parameters ---user management parameters , User Assignment Mode for Presence server is configured as what [Balanced/Active-Standby]?

regds,

aman

Balanced .

iptsupport — Tue, 10 May 2016 08:32:57 GMT

Balanced .

I don't want to activate the fallback right now because it's working hours but I tried to do it off hours and I got status normal for both servers . The problem was that for the seconed server activate users was zero .

Is Cisco Server Recovery

Aman Soi — Tue, 10 May 2016 09:30:43 GMT

Is Cisco Server Recovery Manager working in both IMP servers ?

regds,

aman

The service ? if so yes it

iptsupport — Tue, 10 May 2016 10:23:39 GMT

The service ? if so yes it running

Make sure that "User

Suresh Hudda — Tue, 10 May 2016 11:11:47 GMT

Edit: Pls ignore below, as it is already confirmed by you 🙂

Make sure that "User Assignment Mode for Presence Server Enterprise Parameter setting" is set to Balanced mode (default). This assigns users equally to each node in the presence redundancy group and attempts to balance the total number of users equally across each node.

Suresh

It seems that your second IMP

Aman Soi — Tue, 10 May 2016 11:14:17 GMT

It seems that your second IMP node stopped due to any issue but services are stopped .That is the reason it is showing as IDLE.

Can u Disable HA in CUCM under Presence Redundancy group and restart the SRM services on second node by taking maintenance window?

After this, enable HA again

regds,

aman

Is your issue resolved?

Aman Soi — Fri, 13 May 2016 12:25:04 GMT

Is your issue resolved?

regds,

aman

Hi,

Maria Lilyakova — Wed, 18 May 2016 08:01:18 GMT

Hi,

I have the same issue. Did you manage to resolve it?

Thanks

Re: Hi,

utshavs — Wed, 13 Dec 2017 02:01:54 GMT

Did anyone manage to resolve this issue?

Re: Hi,

sanjay_khurana@bcbsil.com — Mon, 29 Jan 2018 06:35:35 GMT

See this

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuz03027/?referring_site=bugquickviewredir

Re: Active users in Presence server

sanjay_khurana@bcbsil.com — Mon, 29 Jan 2018 06:36:19 GMT

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuz03027/?referring_site=bugquickviewredir