topic The issue was finally in Unified Communications Infrastructure

login errors on prime collab 10.5.1

james conyers — Mon, 27 Oct 2014 18:47:08 GMT

I am unable to log into Cisco Prime Collaboration 10.5.1 in any browser. It give me the error:

Server returned error -> RequestError: Unable to load j_spring_security_check status: 500

I have uninstalled Java, reinstalled it and tried many different versions but none seem to work.

What is the recommended version of Java and browser that needs to be used?

The issue was finally

james conyers — Wed, 29 Oct 2014 21:45:40 GMT

The issue was finally resolved by rebooting the Guest OS in VSphere. Took about an hour to finally come back up, but eventually did. You can view the status of the applications by SSH into the machine and typing:

admin# show application status cpcm

Hi Jamesvc, I faced this

Hythim Ali El Hadad — Thu, 06 Nov 2014 07:57:43 GMT

Hi Jamesvc,

I faced this issue also and reboot the server and it work but the issue come back again

should be there is a solution for this !!

did you find a final solution

Hythim Ali El Hadad — Tue, 09 Dec 2014 10:19:12 GMT

did you find a final solution for it as I'm facing this issue

Hi.Does that happen when you

Philippe Beaupied — Tue, 09 Dec 2014 16:21:00 GMT

Hi.

Does that happen when you are being forced logged out on timeout and you try to log back in using the same browser session ?

/Phil

Hi Philippe, No, it just

Hythim Ali El Hadad — Tue, 09 Dec 2014 16:32:05 GMT

Hi Philippe,

No, it just happened when I try to login this morning

and I can't login till now

Thanks

What browser and browser

Philippe Beaupied — Tue, 09 Dec 2014 16:44:03 GMT

What browser and browser version are you using ?

The recommendedFirefox

Hythim Ali El Hadad — Tue, 09 Dec 2014 16:55:51 GMT

The recommendedFirefox version 24 esr

i have the same error when trying with ie and opera also

Can you clear the browser

Philippe Beaupied — Tue, 09 Dec 2014 17:08:35 GMT

Can you clear the browser cache and re-try ?

Yes I have tried to clear all

Hythim Ali El Hadad — Tue, 09 Dec 2014 17:45:06 GMT

Yes I have tried to clear all including cookies but with no success

Then I advise you restart the

Philippe Beaupied — Tue, 09 Dec 2014 18:08:27 GMT

Then I advise you restart the application processes (not the server). For this, please login to the Prime Collaboration CLI as admin and issue the following commands:

application stop cpcm ==> wait for a success completion message

application start cpcm ==> wait until all the processes are up

use the following command to check the processes status

show application status cpcm

Ok, I'll try this i have

Hythim Ali El Hadad — Tue, 09 Dec 2014 18:47:53 GMT

Ok, I'll try this

i have tried before to reset the server and it solve the issue but it happened again then I reinstalled it then it happen again

i'll try tomorrow your advise and feedback

thanks

I saw that happening a couple

Philippe Beaupied — Wed, 10 Dec 2014 06:00:35 GMT

I saw that happening a couple of times on my lab, not only with 10.5.1 but it was always after forced logout due to timeout, and simply removing everything from the login url except the server IP address would solve the issue (hence my first question). So in your case its different and its something that engineering is not aware of. So please advise in case it happens again after going thru the steps I detailed in my previous reply and we will set up a webex to investigate.

/Phil

Thanks a lot Philippe for

Hythim Ali El Hadad — Wed, 10 Dec 2014 08:32:33 GMT

Thanks a lot Philippe for your care

I'll update you with the results

Philippe, I have the same

gergely.bata — Tue, 16 Dec 2014 12:30:37 GMT

Philippe,

I have the same issue. Only one user ID is impacted, but that ID face this issue all the time. We've tried to configure the user as LDAP and as local user as well, but issue still exist. The user doesn't contain any special character, only letters.

Application restart didn't help.