topic It's restricted version. in Unified Communications Infrastructure

Cisco Prime PCD - Problem migrating from cucm 8.0.3.20000-2 to 11.5

kasper123 — Mon, 17 Jul 2017 16:16:53 GMT

We are trying to migrate a cluster of CUCM 8.0.3.20000-2 running on two MCS servers to 11.5 on new cisco servers running vmware.
We discovered the cluster and the ESXi servers and created a migration task.

After we start it it runs for some time and then it fails with this in the task log:

ERROR The selected server version was not found (or is not supported). Jul 17, 2017 17:26 CEST
ERROR Failed to create platformConfig.xml file for node 86_192.168.100.10.flp.Please check the afg library logs from PCD. Jul 17, 2017 17:26 CEST
ERROR Export job for node cucm.ttt.local failed.
ERROR 1 nodes(s) in Export task action ID #87 failed: cucm.ttt.local

The PCD is version 11.5.3.10000-14
Old cluster: 8.0.3.20000-2
New iso: Bootable_UCSInstall_UCOS_11.5.1.12900-21.sgn.iso

Does anyone have an idea what could be wrong?

Someone correct me if I'm

seanvaid — Mon, 17 Jul 2017 16:27:17 GMT

Someone correct me if I'm wrong but according to the supported versions table, you can only migrate to 10.5 or 11.0

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/11_0_1/CUCM_BK_P00E3B55_00_pcd-admin-guide-115/CUCM_BK_P00E3B55_00_pcd-admin-guide-115_chapter_011.html

Hi Sean,

kasper123 — Mon, 17 Jul 2017 17:25:26 GMT

Hi Sean,

Our PCD version is 11.5.3.10000-14 and according to this guide http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/11_5_3-New/cucm_b_pcd-administration-guide-1153/cucm_b_pcd-admin-guide-1153_chapter_011.html

migration to CUCM 11.X cluster is supported. I suppose this includes 11.5.1?

Yes, I would assume so.

seanvaid — Mon, 17 Jul 2017 18:06:58 GMT

Yes, I would assume so.

I think the below would be relevant. Otherwise, I would call TAC support. You should have that with the pcd contract.

https://supportforums.cisco.com/discussion/12361991/prime-collaboration-deployment-862-105-migration-failing

Hi,

Aman Soi — Tue, 18 Jul 2017 04:27:39 GMT

Hi,

Is Call Manager 8.0.3 , restricted or unrestricted version ?

regds,

aman

It's restricted version.

kasper123 — Tue, 18 Jul 2017 06:00:25 GMT

It's restricted version.

Hi,

Aman Soi — Tue, 18 Jul 2017 08:43:12 GMT

Hi,

Suggest opening TAC case since the link below for PCD 11.5(3) says migration 11.x or u can give try for 11.0.1.23900-5

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/11_5_3-New/cucm_b_pcd-administration-guide-1153/cucm_b_pcd-admin-guide-1153_chapter_011.html

regds,

aman

As per the release notes for

Rajan — Tue, 18 Jul 2017 09:46:31 GMT

As per the release notes for PCD 11.5(1), migration to 11.0(1) is supported and 11.5 is not listed. Also in the PCD release notes for 11.5(3), there are no updates to this mentioned.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/PCD/11_5_1/CUCM_BK_P10B55E7_00_pcd-rns-1151/CUCM_BK_P10B55E7_00_pcd-rns-1151_chapter_01.html

So as Aman mentioned you can try migrating to 11.0.

HTH

Rajan

Pls rate all useful posts

sorry I just checked the

Rajan — Tue, 18 Jul 2017 09:50:05 GMT

sorry I just checked the release notes for PCD version 11.5(2) where the update has been mentioned. So migration to 11.5 should be supported with PCD version 11.5(3).

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/PCD/11_5_2/cucm_b_pcd-rns-1152/cucm_b_pcd-rns-1152_chapter_01.html

There is also PCD version 11

kasper123 — Tue, 18 Jul 2017 11:15:45 GMT

There is also PCD version 11.6.1 and we will also try with this version.

I installed a new 8.0.3

kasper123 — Tue, 18 Jul 2017 15:58:24 GMT

I installed a new 8.0.3 publisher in a lab environment and tried with PCD 11.6.1.

Tried with both CUCM 11.0 and 11.5.

Got the exact same error as in the production environment.

Is it possible that version 8.0.3 is not supported for this?

Jul 18, 2017 15:17 CEST ERROR The selected server version was not found (or is not supported).
Jul 18, 2017 15:17 CEST ERROR Failed to create platformConfig.xml file for node 159_10.20.128.42.flp.Please check the afg library logs from PCD.
Jul 18, 2017 15:17 CEST ERROR Export job for node cucm803.xyz.com failed.

Is there a way to get more

kasper123 — Tue, 18 Jul 2017 16:15:45 GMT

Is there a way to get more detailed error logs from the PCD then only those 3 lines?

In the documentation, it says

seanvaid — Tue, 18 Jul 2017 16:44:34 GMT

In the documentation, it says supported..

I would say you have two options at this point

A- Call TAC

B- Attempt different versions for the from and to cucm's. Like 8.0.3 -> 11.0 or 9.0.1 -> 11.5 and try to find a pattern

Tried with a new CUCM 9.1 to

kasper123 — Tue, 18 Jul 2017 19:31:18 GMT

Tried with a new CUCM 9.1 to CUCM 11 and PCD 11.6.1.

Again the same error.

Jul 18, 2017 21:17 CEST ERROR The selected server version was not found (or is not supported).
Jul 18, 2017 21:17 CEST ERROR Failed to create platformConfig.xml file for node 306_10.20.128.44.flp.Please check the afg library logs from PCD.
Jul 18, 2017 21:17 CEST ERROR Export job for node cucm91.xyz.com failed.

It does not go pass the first step of exporting the configuration on the source node. Is there something special that needs to be done on the source node before the migration?

What could I be doing wrong? Are there some more detailed logs on the PCD?

Have you read through this?

seanvaid — Tue, 18 Jul 2017 19:34:20 GMT

Have you read through this? It's the only relevant result I could fine-

https://supportforums.cisco.com/discussion/12403131/query-cucm-migration-851-1051-using-pcd

In the end it turned out that

kasper123 — Sat, 22 Jul 2017 22:56:23 GMT

In the end it turned out that the problem was with the .iso file even though the presented error seemed like there is a problem with exporting the configuration of the first node.

With a new correct iso file the migration went smoothly.

Out of curiousity, could you

seanvaid — Sat, 22 Jul 2017 23:06:19 GMT

Out of curiousity, could you compare the hash of the iso to the one posted by cisco?