topic It seems that you are most in Unified Communications Infrastructure

VM ware tools not installed

Torsten G — Tue, 19 Mar 2019 17:34:33 GMT

After a update of the VMware Server - the vmware tools on the callmanager are out-of-date.

In the vSphere client, i try to update the tools over GUEST-> Install upgrade VMware Tools

1 Attempt:

-> The Tools are only uninstalled

2. Attempt

-> the Software show this message:

and the tools are not installed.

What can i do, to install the Tools? I restart the Server, but the tools can not installed.

https://supportforums.cisco

Deepak Rawat — Mon, 11 Jan 2016 10:32:59 GMT

https://supportforums.cisco.com/discussion/12274396/cucm-105-vmware-tools

http://docwiki.cisco.com/wiki/VMware_Tools

Regards

Deepak

The following should work.

devils_advocate — Mon, 11 Jan 2016 10:57:00 GMT

The following should work.

1. End any existing VMtools install: Right Click > Guest > End VMWare Tools install

2. Console/SSH to device and run: utils os secure permissive

3. Start VMTools install: Right Click > Guest > Install/Upgrade Vmware tools

4. Run utils vmtools refresh

5. Server will reboot, possibly twice

6. Console/SSH back to server and run: utils os secure enforce

Thanks :-)

Torsten G — Wed, 13 Jan 2016 06:06:26 GMT

Thanks 🙂

This way is very good.

But, i have a problem with the tools on the UCCX.

By the first node, here is all okay - perfect installation

The 2nd node:

The Console say -> VMware tools are okay.

The vSphere client say -> VmWare Tools not installed

Try and reboot the UCCX

devils_advocate — Wed, 13 Jan 2016 08:57:28 GMT

Try and reboot the UCCX server if you have not already done so.
Run the process through a second time.

i try it, but the same

Torsten G — Thu, 14 Jan 2016 06:27:15 GMT

i try it, but the same problem.

when i start with

utils vmtools upgrade

the uccx say, it is all okay.

and the vm say - the tools not installed 😞

Since the VM says "Tools Not

Deepak Rawat — Thu, 14 Jan 2016 06:41:20 GMT

Since the VM says "Tools Not Installed", it looks to be an issue on the ESXi host itself which is hosting the particular VM. Did you try restarting the complete ESXi host, if not then it will be worth to do that.

Regards

Deepak

okay, thanks.

Torsten G — Tue, 19 Jan 2016 06:16:29 GMT

okay, thanks.

i have the next problem with the unity connection 11.0. After the upgrade from the vmtools, the cpu usage is 100%.

i restart the voicemail, but the usage is 100%.

Hi,

Vigeesh Mohandas — Wed, 11 May 2016 10:50:30 GMT

Hi,

we are running into same issue " unable to upgrade VM tool to version 10.

Cannot run “utils os secure permissive” (before or after reboot)

CUCM -10.5.2.13900-12

output of utils os secure status is

enabled

current mode :enforcing

Regards

Vigeesh

Check with TAC if you are not

Deepak Rawat — Wed, 11 May 2016 11:01:36 GMT

Check with TAC if you are not able to set SELinux into Permissive Mode.

Regards

Deepak

Hello Deepak,

mariusstan — Sat, 12 Nov 2016 15:05:46 GMT

Hello Deepak,

I tried your suggestion and restarted Esx host - but this did not changed anything. In my case It is about UCCX 10.6. Seems that many users hit the same problem. Anything else that could be done ?

Regards.

It seems that you are most

Deepak Rawat — Mon, 14 Nov 2016 03:14:33 GMT

It seems that you are most definitely being impacted by below defect. Contact TAC and they should be able to help

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvb90010/?reffering_site=dumpcr

Regards

Deepak

Hello Deepak,

mariusstan — Mon, 14 Nov 2016 07:53:26 GMT

Hello Deepak,

Thank you for your answer. I saw that bug but I thought that it should not apply to my case. Because:

- ESXi is still 5.5 version - 3248547

- And I did not apply the patch - and seems that the bug is triggered by that patch being applied.

Can you tell me if I am wrong or not ?

I am not sure about the conditions:

Conditions:
ESXi 6.0
ciscouccx.VMwareTools2016.cop Installed.
UCCX VMWare tools upgrade

Kind regards.

Thanks for the post +5.

Sasikumar Divvela — Tue, 15 Nov 2016 13:50:11 GMT

Thanks for the post +5.

i didn't get vmtools refresh command in CUCM 10.0(1). so i selected interactive installation and ran

"utils vmtools upgrade" command from CLI.

Re: The following should work.

Jon Clark1 — Sat, 08 Dec 2018 16:22:14 GMT

Today is 12/8/18. My customer just upgraded to Esxi 6.5 and wanted the VMWare Tools running on all VMs. So I had the same problem "VMWare Tools Not Installed".

The Mount Installer would not load. So after reading this thread I went onto the CLI of CUCM Subscriber and typed utils os secure permissive then pushed enter. I then typed utils vmtools refresh and magic started happening.

It asked me to confirm, I hit yes. The server rebooted on it's own but I never saw it reboot twice. I was nervous after the 1st reboot as everything looked successful and it was. I haven't forced a second reboot and everything is running fine. It did not take long. So far so good. Thanks guys I hope this helps. CUCM Version 11.6.

Re: The following should work.

lior look — Mon, 08 Jul 2019 16:02:05 GMT

In my case it happened to me with UCCX 10.6(1)

the workarounds did not fix my issue.

Only Cisco TAC solve that by remote access and root access.

Re: The following should work.

sharon1shaw — Mon, 16 Sep 2019 00:33:18 GMT

Thank you! that worked

Re: The following should work.

michaele@bynet.co.il — Thu, 30 Jan 2020 12:09:20 GMT

WORK!!!