https://community.cisco.com/t5/unified-communications-infrastructure/cisco-ip-phone-7962-plantronics-cs500xd-disconnects-after-short/m-p/2826729#M22676 <P>I had been using this combination (&nbsp;Cisco IP Phone 7962 &amp; Plantronics &nbsp;CS500XD ) without any issues for several months when suddenly my headset would begin dropping calls after 30 seconds to one minute into a call. We replaced the battery and then the head set. Our IT department has been trying to find a solution. They have checked and rechecked the electronic hook solution mentioned in other threads. They've tried changing the connection cable (APC-41) and have altered some other settings in the phone. While it now takes 2-3 minutes for it to happen, my calls all eventually disconnect from the headset.&nbsp;</P> <P></P> <P>No one seems to have a clue why this is happening and it is pretty frustrating. I'm just an end user, not an IT guy, but someone must have a way to fix this issue.&nbsp;</P> <P></P> <P>FWIW, I do also use the Cisco IP Phone 7915 Expansion Module, but that has been present all along even when everything worked great.</P> Tue, 19 Mar 2019 17:31:31 GMT evan.fusco1 2019-03-19T17:31:31Z https://community.cisco.com/t5/unified-communications-infrastructure/cisco-ip-phone-7962-plantronics-cs500xd-disconnects-after-short/m-p/2826729#M22676 <P>I had been using this combination (&nbsp;Cisco IP Phone 7962 &amp; Plantronics &nbsp;CS500XD ) without any issues for several months when suddenly my headset would begin dropping calls after 30 seconds to one minute into a call. We replaced the battery and then the head set. Our IT department has been trying to find a solution. They have checked and rechecked the electronic hook solution mentioned in other threads. They've tried changing the connection cable (APC-41) and have altered some other settings in the phone. While it now takes 2-3 minutes for it to happen, my calls all eventually disconnect from the headset.&nbsp;</P> <P></P> <P>No one seems to have a clue why this is happening and it is pretty frustrating. I'm just an end user, not an IT guy, but someone must have a way to fix this issue.&nbsp;</P> <P></P> <P>FWIW, I do also use the Cisco IP Phone 7915 Expansion Module, but that has been present all along even when everything worked great.</P> Tue, 19 Mar 2019 17:31:31 GMT https://community.cisco.com/t5/unified-communications-infrastructure/cisco-ip-phone-7962-plantronics-cs500xd-disconnects-after-short/m-p/2826729#M22676 evan.fusco1 2019-03-19T17:31:31Z