topic CPCA stuck on inventory collection in Unified Communications Infrastructure

CPCA stuck on inventory collection

DanatShekhe — Tue, 19 Feb 2013 06:13:33 GMT

Hi,

I'm trying to add in inventory CUCM cluster which inlcude 2 servers and about 250 endpoint. But Assurance stuck on discovery for more than 12 hours, is that ok?

CPCA stuck on inventory collection

prchandr — Tue, 19 Feb 2013 19:33:58 GMT

can we have webex to take a look . what timezone are you in ? I am in the PST timezone

Tomorrow works best for me

thx
Prem

CPCA stuck on inventory collection

DanatShekhe — Wed, 20 Feb 2013 06:36:42 GMT

My timezone is GMT+4. So we can try to webex today in my timezone 11 pm which will be in your time 11 am...

CPCA stuck on inventory collection

khassan — Wed, 20 Feb 2013 17:07:17 GMT

Hi,

Is it still stuck in inventory ? What time can we have the webex today ?

CPCA stuck on inventory collection

khassan — Wed, 20 Feb 2013 19:05:34 GMT

Hi,

Pls. send an email to ask-primecollab@cisco.com and let's schedule a webex to troubleshoot this.

Thanks,

Khurram

CPCA stuck on inventory collection

DanatShekhe — Thu, 21 Feb 2013 05:48:54 GMT

After server restart it did inventory collection job, but there is no new endpoints collected.

CPCA stuck on inventory collection

DanatShekhe — Tue, 30 Jul 2013 08:44:53 GMT

Just reinstalled to new version 9.5 - this problem was not solved.

CPCA stuck on inventory collection

khassan — Tue, 30 Jul 2013 08:49:32 GMT

Hi Danat,

Do you mean the issue is still there after 9.5 installation and discovery.

Thanks,

CPCA stuck on inventory collection

DanatShekhe — Tue, 30 Jul 2013 10:31:35 GMT

Yes, still there is no phones and other CUCM cluster info like Route Patterns, Trunks etc.

CPCA stuck on inventory collection

khassan — Mon, 05 Aug 2013 15:36:54 GMT

Hi Danat,

Pls. let me know what slots look good for you this week and will schedule a webex.

Also, pls. include the details of the problem here as much as you can.

Thanks,

Khurram

CPCA stuck on inventory collection

DanatShekhe — Tue, 06 Aug 2013 07:09:35 GMT

Hi Khurram,

I'm on duty 10 am - 7 pm GMT+4. If this range is not Ok then I can be available 7:30 pm - 11 pm GMT+4

About issue:

Here is 2 CUCM in cluster, both in managed state. But there is no info about any IP phone, Route Groups, Trunks etc. Also I see that these both servers are part of one cluster and I'm going to cluster details view and there is no info about any gateway/trunk/srst.

In cluster view I see Device Pools, but Phone count is zero.

Thank you.

CPCA stuck on inventory collection

khassan — Tue, 06 Aug 2013 18:33:32 GMT

Thanks for the information Danat. Pls. send an email to khassan@cisco.com so I can respond back with an invite.

Thanks,

Khurram

CPCA stuck on inventory collection

khassan — Mon, 12 Aug 2013 17:51:29 GMT

Sent you the invite for tomorrow at 8:30 AM PST and I believe that will be 7:30 PM your time. Let's have the first session and adjust the later ones based on your schedule. Thanks

CPCA stuck on inventory collection

ommanipadmehum — Thu, 15 Aug 2013 13:11:33 GMT

Hi has the endpoint not showing up issue been solved? what's the solution, I am also facing the same issue, I tested on both cpca 9.5 and 9.0, both can discovered add CM (managed) successfully via https, snmp credential, but the Endpoint phone cannot be discover (even though is already added to CM - all services activated, we've 7965, cipc phones registered to CM) all endpoint phone not showing up. in CPCA both version 9.5 and 9.0, will appreciate any advice on how to resolve this issue, we're stuck at this for days and urgently need it to be resolved, please help and advice..........