Cisco Jabber for Windows unable to make calls in softphone mode

hassanalirazi — Tue, 19 Mar 2019 16:29:52 GMT

Hi,

I am facing an issue when I make a call from jabber in softphone mode to another jabber client my call fails and using wireshark traces I see SIP2.0 503 Service Unavailable.

I have followed the guide and was able to deploy it once before successfully. This is a lab environment and we don't have any CSS or partitions.

If someone can please guide me 🙂

Regards

Hassan

Hi Hassan,Can you share the

Atul Gaba — Tue, 21 Apr 2015 08:21:08 GMT

Hi Hassan,

Can you share the CCM traces for a test call.

-Atul

Hi Atul, I am attaching the

hassanalirazi — Tue, 21 Apr 2015 12:31:17 GMT

Hi Atul,

I am attaching the SDL logs along with email. The IM&P ip is 192.168.201.104 CUCM 192.168.201.101 and jabber client has the ip 192.168.1.60.

I hope these are the logs you are looking for

Hi Hassan,I found four calls

Atul Gaba — Tue, 21 Apr 2015 15:43:51 GMT

Hi Hassan,

I found four calls in the trace file with the same calling/called numbers. I analyzed one of them.

Calling party - 42001

Called party - 42002

-----------

00267676.002 |17:15:14.335 |AppInfo |SIPTcp - wait_SdlReadRsp: Incoming SIP TCP message from 122.129.75.131 on port 23600 index 689 with 2610 bytes:
[7525,NET]
INVITE sip:42002@192.168.201.101;user=phone SIP/2.0
Via: SIP/2.0/TCP 192.168.1.60:54441;branch=z9hG4bK00005d94
From: "42001" <sip:42001@192.168.201.101>;tag=3c77e6734e8e00180000789e-000014f2
To: <sip:42002@192.168.201.101>
Call-ID: 3c77e673-4e8e0008-00003b42-00007ab7@192.168.1.60
Max-Forwards: 70
Date: Tue, 21 Apr 2015 11:29:56 GMT
CSeq: 101 INVITE
User-Agent: Cisco-CSF
Contact: <sip:5c3aae77-4c62-4e0c-95ed-1d1444e9be4f@192.168.1.60:54441;transport=tcp>;video;bfcp
Expires: 180
Accept: application/sdp
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO
Remote-Party-ID: "42001" <sip:42001@192.168.201.101>;party=calling;id-type=subscriber;privacy=off;screen=yes
Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-7.0.0,X-cisco-xsi-8.5.1
Allow-Events: kpml,dialog
Recv-Info: conference
Recv-Info: x-cisco-conference
Content-Length: 1469
Content-Type: application/sdp
Content-Disposition: session;handling=optional

v=0
o=Cisco-SIPUA 5552 0 IN IP4 192.168.1.60
s=SIP Call
b=AS:4000
t=0 0
m=audio 21996 RTP/AVP 9 104 105 0 8 18 101
c=IN IP4 192.168.1.60
a=rtpmap:9 G722/8000
a=rtpmap:104 G7221/16000
a=fmtp:104 bitrate=32000
a=rtpmap:105 G7221/16000
a=fmtp:105 bitrate=24000
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
m=video 25898 RTP/AVP 126 97
c=IN IP4 192.168.1.60
b=TIAS:4000000
a=rtpmap:126 H264/90000
a=fmtp:126 profile-level-id=42E01F;packetization-mode=1;level-asymmetry-allowed=1;max-fs=3601;max-rcmd-nalu-size=32000
a=imageattr:126 recv [x=[32:1:1280],y=[18:1:720],par=1.7778,q=1.00]
a=content:main
a=label:11
a=rtpmap:97 H264/90000
a=fmtp:97 profile-level-id=42E01F;packetization-mode=0;level-asymmetry-allowed=1;max-fs=3601
a=imageattr:97 recv [x=[32:1:1280],y=[18:1:720],par=1.7778,q=1.00]
a=sendrecv
m=video 32652 RTP/AVP 126 97
c=IN IP4 192.168.1.60
b=TIAS:4000000
a=rtpmap:126 H264/90000
a=fmtp:126 profile-level-id=42E01F;packetization-mode=1;level-asymmetry-allowed=1;max-fs=4099;max-rcmd-nalu-size=32000
a=content:slides
a=label:12
a=rtpmap:97 H264/90000
a=fmtp:97 profile-level-id=42E01F;packetization-mode=0;level-asymmetry-allowed=1;max-fs=4099
a=sendrecv
m=application 5070 UDP/BFCP *
c=IN IP4 192.168.1.60
a=floorctrl:c-s
a=confid:4
a=floorid:2 mstrm:12
a=userid:4
a=setup:actpass
a=connection:new
a=sendrecv

00267702.007 |17:15:14.342 |AppInfo |Digit analysis: match(pi="2", fqcn="42001", cn="42001",plv="5", pss="", TodFilteredPss="", dd="42002",dac="0")
00267702.008 |17:15:14.342 |AppInfo |Digit analysis: analysis results
00267702.009 |17:15:14.342 |AppInfo ||PretransformCallingPartyNumber=42001
|CallingPartyNumber=42001
|DialingPartition=
|DialingPattern=42002

00267709.001 |17:15:14.343 |AppInfo |LBMIF: CI: 30582939 ASSOC 30582940
00267709.002 |17:15:14.343 |AppInfo |LBMIF: CI: 30582940 ASSOC' 30582939

00267715.000 |17:15:14.343 |SdlSig |CcSetupReq |restart0 |LineControl(1,100,174,27) |Cdcc(1,100,219,42) |1,100,14,10382.36^122.129.75.131^CSFHASSANRAZI |[R:N-H:0,N:2,L:0,V:0,Z:0,D:0] CI=30582940 CI.branch=0 sBPL.plid=65 sBPL.l=1 sBPL.pl=5 sBPL.msd=0 FDataType=0opId=0ssType=0 SsKey=0invokeId=0resultExp=Fbpda=F pi.piid=30 pi.l=0 pi2.piid=30 pi2.l=0 pi3.piid=30 pi3.l=0 FQCGPN=ti=1nd=42001pi=0si1 preXCgpn=tn=0npi=0ti=1nd=42001pi=0si1 cgPart= cgPat=42001 cgpn=tn=0npi=0ti=1nd=42001pi=1si1 cgpnVM= unXCgpn=tn=0npi=0ti=1nd=42001pi=1si1 cName=locale: 1 Name: UnicodeName: pi: 1 DD=tn=0npi=1ti=1nd=42002User=42002Host=192.168.201.101Port=5060PassWord=Madder=Transport=4mDisplayName=RawUrl=sip:42002@192.168.201.101;user=phoneOrigPort=0pi=0si1 origDD=tn=0npi=1ti=1nd=42002User=42002Host=192.168.201.101Port=5060PassWord=Madder=Transport=4mDisplayName=RawUrl=sip:42002@192.168.201.101;user=phoneOrigPort=0pi=0si1 preXCdpn=tn=0npi=0ti=1nd=42002pi=0si0 preXTagsList=SUBSCRIBER preXPosMatchList=42002 cdPart= cdPat=42002 cdpn=tn=0npi=0ti=1nd=42002pi=1si1 cdpnVMbox= localPatternUsage=2 connectedPatternUsage=2 itrPart= itrPat= LRPart= LRPat=42002 LR=tn=0npi=0ti=1nd=42002pi=0si1 LRVM= LRName=locale: 1 Name: UnicodeName: pi: 0 FQOCpdn=ti=1nd=42002pi=0si1 fFQLRNum=ti=1nd=42002pi=0si1 oPart= oPat=42002 oCpdn=tn=0npi=0ti=1nd=42002pi=0si1 oCdpnVM= oRFR=0 oName=locale: 1 Name: UnicodeName: pi: 0 ts=SUBSCRIBER posMatches=42002 withTags= withValues= rdn.l=0IpAddrMode=0 ipAddrType=0 ipv4=122.129.75.131:23600 region=Default capCount=7 ctiActive=F ctiFarEndDev=1 ctiCCMId=1 cgPtyDev=CSFHASSANRAZI callInst=0 confCallInst=0 OLF=1Supp DTMF=3DTMF Cfg=1DTMF Payload=101isOffNetDev=F bc.l=4 bc.itr=8 bc.itc=8 bc.trm=6 bc.tm=16 maxForwards=69 cgpnMaskedByRedirect=F callingDP=1b1b9eb6-7803-11d3-bdf0-00108302ead1 featCallType=0 callingUserId= UnicodeName: muteEnabled=0 associatedCallCI=0 featurePriority=1 nonTargetPolicy=0 unconsumedDigits= suppressMOH=F numPlanPkid =6807b55c-7ab5-4f8d-8fba-db383ecfaaa4 networkDomain= bitMask=0 SetupReason=0 routeClass=1 sideACmDeviceType=4 protected=1 ControlProcessType=0 tokens=0 isPresent=F transitCount=0 geolocInfo={geolocPkid=, filterPkid=, geolocVal=, devType=4} locPkid=29c5c1c4-8871-4d1e-8394-0b9181e8c54d locName=Hub_None deductBW=F fateShareId=StandAloneCluster:30582939 videoTrafficClass=Desktop oFromAnalogDvc=F bridgeParticipantID= callingUsr= remoteClusterID= isEMCCDevice=F lHPMemCEPN= cHPMemCEPN= uri=ti=1User=Host=Port=0PassWord=Madder=Transport=4mDisplayName=RawUrl=<sip:5c3aae77-4c62-4e0c-95ed-1d1444e9be4f@192.168.1.60:54441;transport=tcp>OrigPort=0pi=0si1 param=;video;bfcp M=Unknown ;rc=26624 Hdrs= CanSupportSIPTandN=true TransId=0 AllowBitMask=0x7bf UserAgentOrServer=Cisco-CSF OrigDDName=locale: 1 Name: UnicodeName: pi: 0 mCallerId= mCallerName=LatentCaps=null icidVal= icidGenAddr= oioi= tioi= ptParams= receivedPAID= routeHdr= routeCepn= requestURI= PCVFlag=F originallyHadISUP=F isIMSFinalRoute=F IMSMode=0 SideABibEnabled= 0 isCgpnNonPreemptable=F isCdpnNonPreemptable=F origDP=1b1b9eb6-7803-11d3-bdf0-00108302ead1 lastRedirectingDP=1b1b9eb6-7803-11d3-bdf0-00108302ead1 originalLRG= lastRedirectingLRG= nwLoc=0 rstr= FarEndDeviceName=CSFHASSANRAZI hdrMOH=0 CAL={v=ffffffff, m=ffffffff, tDev=F, res=F, devType=0}
00267715.001 |17:15:14.343 |AppInfo |LineControl(27) - 0 calls, 0 CiReq, busyTrigger=2, maxCall=6
00267715.002 |17:15:14.343 |Created | | |LineCdpc(1,100,175,74) |LineControl(1,100,174,27) | |NumOfCurrentInstances: 2

00267758.001 |17:15:19.364 |AppInfo |//SIP/Stack/Info/0x0/ccsip_process_sipspi_queue_event: ccsip_spi_get_msg_type returned: 2 (SIP_NETWORK_MSG), for event 55 (SIPSPI_EV_SEND_FAILURE_MSG)
00267758.002 |17:15:19.364 |AppInfo |//SIP/Stack/Info/0x0xe5136ad8/ccsip_spi_process_event: Send Error for event(0xe5139420)
00267758.003 |17:15:19.364 |AppInfo |//SIP/Stack/Error/0x0/act_idle_send_msg_failure: Send Error to 192.168.1.172:54901 for transport TCP
00267758.004 |17:15:19.364 |AppInfo |//SIP/Stack/Info/0x0xe5136ad8/ccsip_set_cc_cause_for_spi_err: Categorized cause:38, category:186
00267758.005 |17:15:19.364 |AppInfo |//SIP/Stack/Info/0x0xe5136ad8/sipSPIInitiateDisconnect: Initiate call disconnect(38) for outgoing call
00267758.006 |17:15:19.364 |AppInfo |//SIP/SIPHandler/ccbId=4212/scbId=0/ccsip_api_call_disconnected: ccb->cc_disc_cause (38); ccb->sip_disc_cause(503)

00267794.001 |17:15:19.367 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 122.129.75.131 on port 23600 index 689
[7527,NET]
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/TCP 192.168.1.60:54441;branch=z9hG4bK00005d94;received=122.129.75.131
From: "42001" <sip:42001@192.168.201.101>;tag=3c77e6734e8e00180000789e-000014f2
To: <sip:42002@192.168.201.101>;tag=4211~132b515c-f941-ca80-8023-9423185ada2d-30582939
Date: Tue, 21 Apr 2015 12:15:14 GMT
Call-ID: 3c77e673-4e8e0008-00003b42-00007ab7@192.168.1.60
CSeq: 101 INVITE
Allow-Events: presence
Server: Cisco-CUCM10.5
Reason: Q.850; cause=41
Content-Length: 0

Seems like a network issue. TCP connection can't be established with the called jabber client, which as per the trace is 192.168.1.172.

Check for firewalls blocking the connection.

You may take a pcap on the called jabber client side or probably from the call manager, and check for TCP issues.

You mentioned the jabber client's IP as 192.168.1.60 but I see incoming invite from 122.129.75.131. What this IP?

HTH,

Atul

Hi Atul, Thank you! The

hassanalirazi — Wed, 22 Apr 2015 09:11:14 GMT

Hi Atul,

Thank you! The answer you provided was spot on I managed to fix the network related issues and got the call working.

On another note I have moved this machine from our local lab to the cloud and after the ip address change all the services are stuck on starting. Do you have any idea how I can fix that?

Regards

Hassan

Hi Hassan,Good to know it

Atul Gaba — Wed, 22 Apr 2015 10:18:54 GMT

Hi Hassan,

Good to know it worked.

Regarding the re-ip, did you follow the step-by-step guide for changing IP address:-

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/install/10_0_1/ipchange/CUCM_BK_C3782AAB_00_change-ipaddress-hostname-100.html

If not then, then you'll probably need root access to correct it and work with TAC.
The hosts and sqlhost file might not have been updated.

Regards,

Atul

topic Hi Hassan,I found four calls in Unified Communications Infrastructure

Cisco Jabber for Windows unable to make calls in softphone mode

Hi Hassan,Can you share the

Hi Atul, I am attaching the

Hi Hassan,I found four calls

Hi Atul, Thank you! The

Hi Hassan,Good to know it