topic Actually... there is a method in Unified Communications Infrastructure

Factory Default from Call Manager

ackarabas — Tue, 19 Mar 2019 16:23:11 GMT

I have a client which is private. They have many type phones that we need to change with new one. I want erase all information like call history, Itl files, tftp servers etc.

My first question is : What can I do to delete all these kind of information. My first idea is factory default? Can we make differently?

Second question is : If we can success that with anyone's answer , Can we send this command to all 7841 ip phones from Call Manager 10.5.1?

Second question is important part of work. We must do approximately 500 phones which I need to change with new phones. I want to send this command from Call Manager?

Regards..

Just go the phones erase call

Terry Cheema — Wed, 25 Mar 2015 22:58:16 GMT

Just go the phones erase call history/network config/ITL files etc the settings you need to delete. I dont think there will be a bulk way to do some of the items.

But If you must erase everything from the phone, you will need to reset the phone to factory defaults.

There is no easy/bulk/remote way to factory reset the phones. You will need to do it from the phones itself by pressing the sequence of keys.

Still only possible way would be to setup a DEMO cucm and connect the CUCM/phones to an isolated 24/48 port switch/switches. Factory reset them and let them download the new firmware files from the demo system.

They will still have TFTP server defined in the end (of the DEMO server) and without which you cant get the phone to download the firmware.

-Terry

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Actually... there is a method

Jaime Valencia — Thu, 26 Mar 2015 01:36:55 GMT

Actually... there is a method for that, I haven't tried, but it should do exactly what he's looking for

Remote Lock/Wipe

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/10_0_1/delta/CUCM_BK_C206A718_00_cucm-new-and-changed-1001/CUCM_BK_C206A718_00_cucm-new-and-changed-1001_chapter_010.html#CUCM_RF_R8F914BA_00

Yes Jaime my friend you are

Terry Cheema — Thu, 26 Mar 2015 02:28:01 GMT

Yes Jaime my friend you are right. (+5)

ackarabas: As Jaime has correctly pointed this feature has been added in the cucm v10. So if you have cucm10 you can use this feature even if you dont have setup a DEMO cucm 10, register the phones to it and test on one of phones and if this works as intended, do it on all phones.

-Terry