topic Hi Josh,I am just guessing in Unified Communications Infrastructure

Insufficient License after installing device pack

Josh Young — Tue, 19 Mar 2019 16:09:43 GMT

I installed a device pack a couple of weeks ago to add support for new phones. I am running CallManager 8.6.2.20000-2 and installed the 8.6.26154-1 device pack. Ever since making that change, I have had a "License Warnings: System is operating on insufficient licenses. Please upload additional license files" message whenever I log into CallManager. We have two nodes installed (each running on a physical server). I have confirmed that we have two licenses installed that each supports one node, but when I go to the License Unit Report, it shows 1 unit authorized, but 2 used in the node license feature. I did not look at this before the upgrade (or don't recall), but should both nodes be listed in the report? I have verified that the License Manager service is running on both nodes, so I don't think that is the issue. Thanks.

Are you going to System ->

George Thomas — Mon, 09 Feb 2015 21:36:05 GMT

Are you going to System -> Licenses to view this report or somewhere else? if its a node license, Cisco licensing should be able to cut you another node license. If its missing DLUs, then you might have to purchase some more DLUs.

System - Licensing - License

Josh Young — Mon, 09 Feb 2015 22:06:37 GMT

System - Licensing - License Unit Report. If there are two nodes (each on a separate device with a separate IP address), should I be seeing both under CCM Node License Feature, or just the Publisher Node? Right now, I just see the Publisher Node, which registers as 1 Unit Authorized, but 2 Units Used.

It should be 2 Units

George Thomas — Mon, 09 Feb 2015 22:13:35 GMT

It should be 2 Units authorized and i believe that might be your issue. Weird you are hitting this issue now after a device pack upgrade but in any case, i would say, open a case with Cisco Licensing and request another node license. It will only show the Publisher node under CCM Node license feature but the count is what is important, in your case 1 authorized but 2 used.

Hi Josh,From the CUCM CLI

Mohammed Khan — Tue, 10 Feb 2015 02:17:28 GMT

Hi Josh,

From the CUCM CLI check if you server has two CCM Node Licence. Either you will have one file cover both license or two different files having two licenses

admin:file view license CCMXXXXXXXXXX.lic

INCREMENT CCM_NODE cisco 5.0 permanent uncounted \
VENDOR_STRING=<Count>2</Count><OrigMacId>1BD5BD7F0C6A</OrigMacId><LicMacId>1BD5BD7F0C6A</LicMacId><LicFileVersion>2.0</LicFileVersion> \
HOSTID=HOSTNAME=1BD5BD7F0C6A \
end of the file reached

HTH,

Regards,

Mohammed Noor

There are two separate

Josh Young — Tue, 10 Feb 2015 14:30:47 GMT

There are two separate licenses that each cover one node. I can see both licenses in CallManager when I go to License - License File Upload.

Try reboot the cluster in MW

Mohammed Khan — Tue, 10 Feb 2015 14:45:48 GMT

Try reboot the cluster in MW and see if that makes any difference. Additional open a Cisco TAC case.

Regards,

Mohammed Noor

Hi Josh,I am just guessing

Aman Soi — Wed, 11 Feb 2015 08:06:18 GMT

Hi Josh,

I am just guessing :

Do u have multiple licenses files in existing Call Manager?

If yes, can u ask licensing@cisco.com to consolidate into one single file and then, upload to check.but prior to that , u need to delete all lic files.

regds,

aman

We order phones on a semi

Josh Young — Tue, 12 May 2015 21:04:35 GMT

We order phones on a semi-regular basis, so yes, there were multiple license files. I went through TAC, but the short story is that yes, I did have to have them consolidated into one file. Thanks!