topic Populating user's CTI Controlled Device Profile through BAT in Unified Communications Infrastructure

Populating user's CTI Controlled Device Profile through BAT

Sean McQuade — Tue, 19 Mar 2019 14:27:06 GMT

Hi guys,

I have a CUCM 9.1.2.1000-28 using the BAT 9.1.2.1000-281. When I am using BAT to update the users (synced with AD), everything works fine except for CTI Controlled Device Profiles.

In BAT, I have set Controlled Profiles to 1 and CTI Controlled Profiles to 1 (I assume this is the same thing as CTI Controlled Device Profile even though it doesn't say "device") and have populated both fields with the same details User_Name_UDP.

The import flags up no errors, but when I go into the user, the Controlled Profile has been correctly populated with User_Name_UDP (and other attributes, locale, primary extension are populated as well) but the CTI Controlled Device Profile is blank and I need to manually select it from the Available Profiles list. Not really a scalable solution when I need to import a thousand users!

Is this a BAT bug? Or do I need to use a different field?

Re: Populating user's CTI Controlled Device Profile through BAT

Freerk Terpstra — Tue, 05 Nov 2013 14:49:11 GMT

I'm having the same problem with CUCM 8.6, running a update job afterwards doesn't work either. Did you already find a solution?

Populating user's CTI Controlled Device Profile through BAT

Sean McQuade — Tue, 12 Nov 2013 12:38:37 GMT

Hi Freerk,

No, haven't been able to find any solution - may have to raise a TAC case on the matter

Populating user's CTI Controlled Device Profile through BAT

andy.brian — Mon, 18 Nov 2013 17:57:13 GMT

Any resolution to this yet? I'm also experiencing this on 9.1.2.10000-28

Populating user's CTI Controlled Device Profile through BAT

1AirNorth — Tue, 19 Nov 2013 17:23:51 GMT

Possible workaround? Export a good user profile and see how the Controlled CTI information is labeled. Manually add the columns to the User file before you upload it into the call manager. Or create a file with UserID and only those additional attributes and use it to update the User.

Populating user's CTI Controlled Device Profile through BAT

andy.brian — Tue, 19 Nov 2013 21:35:53 GMT

I have manually configured a user with a CTI controlled profile and then exported that user. The field is labelled exactly as it is when exported from the BAT tool. After the export, I deleted all the unnecessary columns and used the new manually created CSV file for the import process. CTI Controlled Profile still does not get updated properly.

Populating user's CTI Controlled Device Profile through BAT

Sean McQuade — Wed, 20 Nov 2013 10:01:28 GMT

Andy, I'm experiencing the same behaviour. Seems obvious to me that this is a bug. Have you raised a TAC case for this? If no, I will raise one later in the week and report back with the outcome.

Populating user's CTI Controlled Device Profile through BAT

Manish Gogna — Thu, 21 Nov 2013 06:11:11 GMT

Hi Sean,

Here is the bug

https://tools.cisco.com/bugsearch/bug/CSCug98968/?reffering_site=dumpcr

Description

Symptom:
CTI CONTROLLED PROFILE update via BAT for End users does not take effect. Value stays blank.
Conditions:
CTI CONTROLLED PROFILE and DEFAULT PROFILE have the same value.
Workaround:
- Manual update
- Remove DEFAULT PROFILE values from csv file and retry update

HTH

Manish

Populating user's CTI Controlled Device Profile through BAT

andy.brian — Thu, 21 Nov 2013 13:39:12 GMT

Manish,

Thanks! I removed the 'DEFAULT PROFILE' from the csv file and re-ran the update. The CTI Controlled Device Profile was updated successfully.

Andy

Populating user's CTI Controlled Device Profile through BAT

Manish Gogna — Thu, 21 Nov 2013 13:42:10 GMT

That's good to know Andy

Manish

Populating user's CTI Controlled Device Profile through BAT

Sean McQuade — Thu, 21 Nov 2013 13:49:28 GMT

Solved it for me too Manish, many thanks. As the bug lists this as fixed in v10, I assume there is no planned fix for 9.x and we'll have to continue using the workaround?

Populating user's CTI Controlled Device Profile through BAT

Manish Gogna — Thu, 21 Nov 2013 14:23:09 GMT

Hi Sean,

It seems to be the case for now.

Manish