topic CUCM 8.0.x Bulk Administration not processing jobs, deleting fil in Unified Communications Infrastructure

CUCM 8.0.x Bulk Administration not processing jobs, deleting files

ajjarema201 — Tue, 19 Mar 2019 13:41:09 GMT

Community,

After doing some looking with various searches, I am unable to find a definitive answer to my problems. I am currently using CUCM 8.0.x. We are getting ready to migrate to another server, and need to export my phones, so I can import them into the new system. However, the BAT is not processing the job to export the specific details. When looking at the job scheduler, it shows the processes as "Incomplete". When I look at the "Upload/Download" files list, there are files in there that I no longer need and wanted to delete them. Upon selecting that file and selecting "delete", the system tells me that it is unable to delete the file. I'm not sure what service is related to the BAT, or if restarting whatever service it is will fix these issues. In addition, the Disaster Recovery Service is unable to communicate with my SFTP file server any more.

What I need to know is what service I need to restart, or if there is something I need to do to fix these issues. Thank you for your time.

CUCM 8.0.x Bulk Administration not processing jobs, deleting fil

Aaron Harrison — Fri, 03 May 2013 10:32:05 GMT

Hi Adam

Sounds like a few things are broken - I would start by checking the Cisco Syslog logs in RTMT, they may indicate problems such as disk space or corruption that need looking at.

Whilst you're in there review the 'Alerts' feature for any obvious issues.

Also take a loook at the logs for BAT/DRF Master&Local.

Feel free to post them up if you don't see anything obvious.

Regards

Aaron

CUCM 8.0.x Bulk Administration not processing jobs, deleting fil

ajjarema201 — Fri, 03 May 2013 17:15:13 GMT

Hi Aaron!

Thanks for responding. I went to look at the reports, and get an error every time. I actually cannot generate any of the reports. The best date I get is about 30 March, when we got our last weekly update from the Disaster Recovery Service. I remember the system overheated on Easter due to an Air Conditioner failure, with an ambient temperature of 95 degrees F. We kind of have a unique situation when it comes to that kind of thing. I'm begining to think that we may have, for lack of a better term, fried our Call Manager Server. Either way, it's about to go out of system. I think I'll just chalk this one up as a loss.

CUCM 8.0.x Bulk Administration not processing jobs, deleting fil

Aaron Harrison — Fri, 03 May 2013 18:10:10 GMT

Hi Adam

I would first try booting on the recovery CD, and running the disk check/fix routines. That might save you some pain...

Aaron

CUCM 8.0.x Bulk Administration not processing jobs, deleting fil

ajjarema201 — Sat, 04 May 2013 15:15:32 GMT

Hi Aaron

I appreciate the suggestion. I just found out today that our Call Manager is in Read Only mode. I think that's where the problems are stemming from. However, very soon (as in hours), it will be out of system and headed to a reset operation. For whatever reason too, the Call Manager we were migrating too is having issues importing the phones, so they ended up getting hand jammed. Also, we were never issued a recovery CD for our system. We do, however, have a disc that will completely wipe the Call Manager and take it back to day 0. Unfortunately, our company gives us customized installation disks. Oh well. Anyhow, I appreciate the advice, and will keep it in mind in case of another instance.

Adam

CUCM 8.0.x Bulk Administration not processing jobs, deleting fil

Jagpreet Barmi — Sun, 05 May 2013 00:28:32 GMT

Hi Adam,

The server going into read only mode locked up the database for that server and would definitely cause an issue with Backup etc. Recovery disk is the best option to recover from it.

You can easily download the ISO file for a recovery disk from CCO and burn it to a disk.

http://software.cisco.com/download/find.html?q=Communications+Manager&task=default&psaMode=AP

Also, refer the following doc to run the recovery disk.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080b1f305.shtml

HTH,

Jagpreet Singh Barmi

CUCM 8.0.x Bulk Administration not processing jobs, deleting fil

ajjarema201 — Sun, 05 May 2013 13:57:12 GMT

Hi Jagpreet!

I'm flagging your response as the correct one, despite being able to test it. I'm very confident that it is, however, our server is shutdown and drives have been removed. I appreciate those links, and wish I would have known about being able to download that disk. It would have saved us a lot of trouble earlier. I'll keep that in mind for later though. To the community, I appreciate all the help and support. Thank you.

Adam