cannot reset login for CUCM web pages

fran19422 — Tue, 19 Mar 2019 13:39:39 GMT

Hello, I have a fresh install of CUCM 8.6

I can log into the CLI via the VSphere Client and also log in via web access to the CUCM pages of

- disaster recovery

- OS admin

However I cannot log in via web access to the CUCM pages of:

- unified reporting

- unified servicability

- unified cm administration

I understand these three are controlled by the Application password ?

Therefore, I tried to change the applciation password by issuing the command "set password user admin" from the CLI but that only changed the log in details of

- disaster recovery

- OS admin

I still have no access to the three problem pages mentioned above. I just get the message "Log on failed - Invalid User ID or Password".

Can someone please offer a suggestion.

ps. i am not using any LDAP user databases etc. It is just a very simple lab envirionment of CUCM 8.6.

Thanks kindly for any help.

Re: cannot reset login for CUCM web pages

King Wang Anderson Mok — Sun, 28 Apr 2013 15:19:13 GMT

First of all, in CUCM, there are three different types of user ids:

CUCM administrator (login the CLI, cmplatform and dfs)
CUCM application id (login the ccmadmin, ccmservice and ccmreports )
CUCM security password (publisher synchronization between nodes)

If you want to change the type 2 password, you need to login in CLI and type the following command:

for changing the ui login name:

utils reset_ui_administrator_name

for changing the ui login password:

utils reset_ui_administrator_password

The following figure is shown both ui name and password are changed using above two commands.

topic cannot reset login for CUCM web pages in Unified Communications Infrastructure

cannot reset login for CUCM web pages

Re: cannot reset login for CUCM web pages