topic Cisco Emergency Responder.. in Unified Communications Infrastructure

Cisco Emergency Responder..

Vaijanath Sonvane — Tue, 19 Mar 2019 13:02:21 GMT

What are the different types of emergency alert prompts are available in Cisco Emergency Responder?

Is it possible to customize those prompts?

Cisco Emergency Responder..

will.alvord — Tue, 18 Dec 2012 15:38:06 GMT

By prompts do you mean alerting folks to emergency calls? If so, you have email (and sms via email) and voice which is basically a phone call playing a recording. If that call isn't answered and it rolls to voicemail, it starts playing as soon as the vm greeting starts so you miss most of the message. The email notification is the most 'reliable' from that perspective. There is at least one 3rd party app which can do screen pops, phone status messages, etc. It used to be Berbee, but now it's Informacast I believe. It's mostly used to let your security desk, office manager, etc know about an emergency call so that you can quickly escort emergency services to the right place. After creating the alert contacts, you assign one or more of those to each ERL.

Cisco Emergency Responder..

Vaijanath Sonvane — Tue, 18 Dec 2012 15:56:42 GMT

Hi,

Thank you for your prompt response. I am looking for the onsite alert message prompts. For example, if someone dials the 911 call, the onsite alert phone also receives that call and once answerd it plays a message that "the user at extension xxxx has placed an emergency call....". This message doesn't play or include the emergency location address. Is it possible to customize those message to include the extension and location address?

Cisco Emergency Responder..

will.alvord — Tue, 18 Dec 2012 16:07:47 GMT

You can't really customize them. You can adjust a couple of minor settings, but not what you're after. You could with the informacast app or another 3rd party app though. I came close to that by sending the alert to a linux server with some email piping which is basically a script which fires when an email is received, parses the email, and does something. It technically worked, but as this is related to emergency calls...I never felt good enough about it to put it into production. If you have a real need for this, then you'll want to take a look at informacast. Other than getting periodic spam, they've been good about giving demo licenses, good pricing, and not practicing any high pressure sales stuff. I'm not aware of any other 3rd party apps like this, but there are bound to be some.

Cisco Emergency Responder..

Vaijanath Sonvane — Tue, 18 Dec 2012 16:15:08 GMT

Hi Will,

Thanks for your response. I had also posted same discussion on the other community page I received response from Cisco Virtual Engineering Team. You can see it on below link:

https://communities.cisco.com/message/110206#110206

Cisco Emergency Responder..

will.alvord — Tue, 18 Dec 2012 16:18:10 GMT

Yeah - It's definitely one of those feature requests which you would think would only require very little time/effort to add.

Cisco Emergency Responder..

JiriPrinc — Wed, 19 Dec 2012 07:57:50 GMT

Hi,

I do not know it this is really of help however we have a solution with alerts as well. And we can, when 911 is called, send an email(s), IP/SMS message (to any number of phones), play prerecorded message/anouncement alaud (message cannot be customized, but you can use multiple messages for different events), and make a call (without any voice anouncement within). And administrators have an report where they can filter and view all such calls history.

Sure it has more features but it is irrelevant here, and you can find some generic info here: www.2ring.com/newjuice or let me know.

Jiri