topic User does not work correctly in Unity in Unified Communications Infrastructure

User does not work correctly in Unity

dsalamanca — Tue, 19 Mar 2019 12:52:12 GMT

Hello

We have a customer with a Unity server integrated with Exchange. Everything works fine except one user.

The issue is this: The user calls his mailbox and then he gets a message saying "the connection with the message server is lost" then he can introduce his PIN and listen to his messages.

I have tried to delete the user and re-create it but the issue happens again. I think that it should be a permission problem within the Exchange, but this part is unknown for me. Any ideas? I would really appreciate it

Thanks in advance

User does not work correctly in Unity

Jonathan Schulenberg — Tue, 13 Nov 2012 11:16:03 GMT

Start by running the Permissions Wizard to validate all of the permissions. When it's done also double-check that the Exchange Delegations are in place.

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User does not work correctly in Unity

dsalamanca — Tue, 19 Mar 2013 10:04:31 GMT

The problem was solved.

It was a problem on the datastore, was the only one created in a different one.