topic Jabber - cannot login in Phone Accounts in Unified Communications Infrastructure

Jabber - cannot login in Phone Accounts

aldredbenedict — Tue, 19 Mar 2019 12:41:26 GMT

Hello All,

I am currently configuring CUPS 8.6.4 to integrate with CUCM 8.6.1 and provide IM and Calls to Jabber Client (version 9.0.5). Note that I do not sync to any active directory,ldap,etc, instead the users are retrieved from CUCM. I am already able to sign into Jabber Client and have chats with other people, however I am unable to make calls. I went into the options and found that I cannot log into the Phone Account (See Attachment).

In CUCM, I have given each user the capability for CUP and CUPC (System > Licensing > Capability Assignment) and all users belongs in Standard CCM End User, Standard CTI Enabled and Standard CTI Allow Control of Phones supporting Rollover Mode. All the users have Cisco 6921 Phone and they are associated with their respective devices. I have configured SIP Trunk and activated the required services.

Please help me in this issue

Thank You

Jabber - cannot login in Phone Accounts

Leonardo Santana — Wed, 10 Oct 2012 12:37:54 GMT

Hello,

Take a look:

https://supportforums.cisco.com/docs/DOC-24722

Regards

Leonardo Santana

Jabber - cannot login in Phone Accounts

aldredbenedict — Wed, 10 Oct 2012 12:42:12 GMT

Hello Leonardo, my issue is with Jabber for Windows, not iPhone. But thanks anyway

Jabber - cannot login in Phone Accounts

Leonardo Santana — Wed, 10 Oct 2012 12:44:52 GMT

Sorry wrong link:

https://supportforums.cisco.com/docs/DOC-26915

Regards

Leonardo Santana

Jabber - cannot login in Phone Accounts

Leonardo Santana — Wed, 10 Oct 2012 12:48:12 GMT

Other question your directory Number is associated with the End User?

Verify that the IP Phone is associated with the user in CUCM.

Verify that the Allow Control of Device from CTI box is checked on the device configuration page in CUCM.

Verify that the user is a member of both the Standard CTI enabled and Standard CTI Allow Control of Phones supporting Connected Xfer and Conf groups.

Re: Jabber - cannot login in Phone Accounts

aldredbenedict — Wed, 10 Oct 2012 12:56:38 GMT

Hello Leonardo, I've checked everything that you mentioned (See Attached printscreens). I've also created the CCMCIP and Audio Profile.

Still same error

Jabber - cannot login in Phone Accounts

Leonardo Santana — Wed, 10 Oct 2012 13:04:04 GMT

Enter in your CSF Device and see if the enduser is associted with him?

Do you use extension mobility?

Regards

Re: Jabber - cannot login in Phone Accounts

aldredbenedict — Wed, 10 Oct 2012 13:06:33 GMT

What is CSF? I have not configured it yet? Yes I use Extension Mobility

Re: Jabber - cannot login in Phone Accounts

Leonardo Santana — Wed, 10 Oct 2012 13:16:06 GMT

When you use Jabber for making calls you need to configure a CSF (Client Service Framework) on CUCM.

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_01010.html

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_0/english/install_upgrade/deployment/guide/dgclient.html

Similiar CUPC 8.X to Jabber

Other thing under end user config at Device Information section, add the UDP on the field CTI Controlled Device Profiles.

Regards

Leonardo Santana

Re: Jabber - cannot login in Phone Accounts

aldredbenedict — Wed, 10 Oct 2012 13:20:51 GMT

Okay..I haven't downloaded the Cisco Jabber for Windows administration package. No wonder I cannot find any CSF.

Well thanks for your help and I'll follow the instructions.

Re: Jabber - cannot login in Phone Accounts

Leonardo Santana — Wed, 10 Oct 2012 13:24:41 GMT

Hello at CUCM you cant find the CSF Device?

Re: Jabber - cannot login in Phone Accounts

aldredbenedict — Wed, 10 Oct 2012 13:28:43 GMT

Oh yes I found it. Sorry I missed it. After I add it and associate the DN, what should I do?

Re: Jabber - cannot login in Phone Accounts

Leonardo Santana — Wed, 10 Oct 2012 13:30:50 GMT

Look here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_0/english/install_upgrade/deployment/guide/dgclient.html#wp1091492

These are the steps:

•Creating a Softphone Device for Each Cisco Unified Personal Communicator User

•Associating Users with Softphone Devices

•Adding Users to User Groups

•Associating a New Device with a User

•Resetting a Device

Rate this if helps!

Regards

Leonardo Santana

Re: Jabber - cannot login in Phone Accounts

aldredbenedict — Thu, 11 Oct 2012 00:45:29 GMT

Wow!!! I tried and it totally works!! 1 thing I might add is it is recommended to name the CSF device as CSF. So in my case, CSF11111

Thanks a lot Leo!!

Re: Jabber - cannot login in Phone Accounts

Leonardo Santana — Thu, 11 Oct 2012 01:55:49 GMT

Yes you can add your CSF device this way!!!!

Sent from Cisco Technical Support iPhone App

Re: Jabber - cannot login in Phone Accounts

Bruno Rangel — Thu, 11 Oct 2012 04:24:22 GMT

Good tips Leo, amazing job my friend!!!!

Re: Jabber - cannot login in Phone Accounts

Leonardo Santana — Thu, 11 Oct 2012 12:16:26 GMT

Thanks my friend!