topic CUCM 7 - Route incoming call to a specific VM in Unified Communications Infrastructure

CUCM 7 - Route incoming call to a specific VM

lsaldana1201 — Tue, 19 Mar 2019 12:34:42 GMT

Hello Forum,

Hope this is an easy one for you guys.

I am trying to accomplish the following and not sure if its possible.

Ex.

Incoming call to ext. 1111
Ext. 1111 gets added to 2 phones, then call rings simultaneously on said 2 phones
After 5 rings and no answer, it rolls over to a different already existing VM (ext 8888)

Any help would be appreciated as I am not sure where to change the settings to make this happen.

Thanks in advance,

CUCM 7 - Route incoming call to a specific VM

David Hailey — Fri, 21 Sep 2012 19:15:37 GMT

Assuming x1111 does not need a dedicated voicemail, you could do the following:

Ensure that x1111 has the correct VM profile and set the CFB/CFNA settings to forward to VM as usual. On the mailbox for 8888, set an alternate extension of 1111.

Hailey

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CUCM 7 - Route incoming call to a specific VM

lsaldana1201 — Fri, 21 Sep 2012 20:04:34 GMT

How do you setup a new VM profile to point it to mailbox 8888?

CUCM 7 - Route incoming call to a specific VM

David Hailey — Fri, 21 Sep 2012 20:08:51 GMT

You don't need a special VM profile in this case. By setting the alternate extension on the mailbox for 8888 to 1111, Unity or Unity Connection (whichever you have) will send calls to either number to the greeting for 8888.

Hailey

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CUCM 7 - Route incoming call to a specific VM

lsaldana1201 — Fri, 21 Sep 2012 20:39:07 GMT

Thank you. That worked exactly as I needed it to.