topic Unity Connection Private Message in Unified Communications Infrastructure

Unity Connection Private Message

smahalingam — Tue, 19 Mar 2019 12:27:16 GMT

Hi All,

I am running into a Weird issue with Unity Connection Version 8.6.2.21900-5 and any inputs is much appreciated.

The issue is when User A is leaving a message to User B marking as private ,unity connection is sending the message to User A's Outlook as a .WAV attachment and am able to play the message. This shouldn't be the case and am looking for some inputs here.

Thnaks,

Simah

Re: Unity Connection Private Message

Rob Huffman — Wed, 29 Aug 2012 12:26:20 GMT

Hi Simah,

I believe that is the expected behavior for "Private" messages

How Cisco Unity Connection 8.x Handles Messages That Are Marked Private or Secure

Revised TBD

When users send messages by phone in Cisco Unity Connection, the messages can be marked private, secure, or both private and secure. You can also specify whether Connection marks messages that are left by outside callers as private, secure, or both.

Private Messages

•Any recipient can receive a private message—including non-Connection users. Recipients can listen to private messages by using the phone, the Connection Messaging Inbox (in Connection 8.0) or Connection Web Inbox (8.5 and later), ViewMail for Outlook, ViewMail for Notes, Cisco Unified Personal Communicator, Cisco Unified Messaging with IBM Lotus Sametime, or an IMAP client.

•A private message cannot be forwarded by phone, from the Messaging Inbox (in Connection 8.0) or Web Inbox (8.5 and later), or from ViewMail for Outlook or ViewMail for Notes.

•A private message can be forwarded and can be saved locally as a WAV file when accessed from an IMAP client unless you specify otherwise. (See the "Message Security Options for IMAP Client Access in Cisco Unity Connection 8.x" section to learn how to prohibit users from playing and forwarding private messages and from saving private messages as WAV files.)

•When users reply to a private message, the reply is marked private.

•When users send a message, they can choose to mark it private.

•When outside callers leave a message, they can choose to mark it private if the system is configured with message delivery and sensitivity option for private messages. (available in Connection 8.6 and later only).

•When users do not explicitly sign in to their mailboxes before leaving messages for other users, they can choose to mark it private (if the system is configured with that option).

•By default, Connection relays private messages (as regular messages with the private flag) for users who have one or more message actions configured to relay messages to an SMTP relay address. To disable relaying of private messages, uncheck the Allow Relaying of Private Messages check box on the System Settings > Advanced > Messaging page in Cisco Unity Connection Administration.

Secure Messages

•Secure messages are stored only on the Connection server, allowing you to control how long messages are retained before they are archived or permanently deleted. For secure messages, the Save Recording As option is automatically disabled on the Options menu on the Media Master in the Connection Messaging Inbox (in Connection 8.0), Cisco Unity Connection ViewMail for Microsoft Outlook (version 8.0), and Cisco Unity Connection ViewMail for IBM Lotus Notes.

•Secure messages can be useful for enforcing your message retention policy. You can configure Connection to automatically delete secure messages that are older than a specified number of days, regardless of whether users have listened to or touched the messages in any way. For more information, see the "Managing Message Aging Policies in Cisco Unity Connection 8.x" section in the "Controlling the Size of Mailboxes in Cisco Unity Connection 8.x" chapter of the System Administration Guide for Cisco Unity Connection Release 8.x, available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx.html.

•Secure messages can be played by using the following interfaces:

–Connection phone interface

–Cisco Unity Connection Messaging Inbox (in Connection 8.0)

–Cisco Unity Connection Web Inbox (Connection 8.5 and later)

–Cisco Unity Connection ViewMail for Microsoft Outlook (version 8.0)

–Cisco ViewMail for Microsoft Outlook (version 8.5 and later)

–Cisco Unity Connection ViewMail for IBM Lotus Notes

–Cisco Unified Personal Communicator version 7.0 and later

–Cisco Unified Mobile Communicator and Cisco Mobile

–Cisco Unified Messaging with IBM Lotus Sametime version 7.1.1 and later. (For requirements for playing secure messages by using Cisco Unified Messaging with Lotus Sametime, see the applicable Release Notes for Cisco Unified Messaging with IBM Lotus Sametime at http://www.cisco.com/en/US/products/ps9830/prod_release_notes_list.html.)

•Secure messages can be forwarded by using the following interfaces:

–Connection phone interface

–Cisco Unity Connection Connection Web Inbox (in Connection 8.5 and later)

–Cisco Unity Connection Messaging Inbox (in Connection 8.0)

–Cisco Unity Connection ViewMail for Microsoft Outlook 8.5

•Secure messages cannot be accessed by using the following interfaces:

–IMAP clients (unless ViewMail for Outlook or ViewMail for Notes is installed)

–RSS readers

•By default, only Connection users who are homed on the local networking site can receive a secure message. VPIM contacts or users homed on a remote networking site may also be able to receive the message, but only when the VPIM location or intersite link is configured to allow secure message delivery. Message security cannot be guaranteed once a message leaves the Connection site or is sent to a VPIM location.

•Replies to secure messages are also marked secure.

•A secure message can be forwarded to other Connection users and to the Connection users in a distribution list. The forwarded message is also marked secure. Users cannot change the sensitivity of forwarded messages and replies.

•When users sign in to Connection and send a message, class of service settings determine whether the message is marked secure. By default, Connection automatically marks a message secure when the user marks it private.

•(Cisco Unity Connection 8.0(2) and later) If you want Connection to announce to users that a message is marked secure, check the Announce Secure Status in Message Header check box on the System Settings > Advanced Settings > Conversation Configuration page. When the check box is checked, Connection plays a prompt to the user before playing the secure message, announcing that it is a "...secure message...."

•When callers are routed to a user or call handler greeting and then leave a message, the Mark Secure check box on the Edit > Message Settings page for a user or call handler account determines whether Connection marks the message secure.

•By default, Connection does not relay secure messages for users who have one or more message actions configured to relay messages to an SMTP relay address. If a secure message is received for a user who is configured for relay, Connection sends a non-delivery receipt to the sender. To have Connection relay secure messages, check the Allow Relaying of Secure Messages check box on the System Settings > Advanced > Messaging page in Cisco Unity Connection Administration. Note that when the check box is checked, secure messages are relayed with a secure flag; however, most email clients will treat the messages as regular messages.

•Fax messages from the fax server are never marked secure.

ViewMail Limitations Regarding Secure Messages

•Secure messages cannot be forwarded by using Cisco Unity Connection ViewMail for Microsoft Outlook 8.0 or ViewMail for IBM Lotus Notes.

•ViewMail for Outlook 8.0 and ViewMail for Notes support only playing secure messages.

•Messages that are composed or replied to by using ViewMail for Outlook 8.0 or ViewMail for Notes are not sent as secure, even when users are assigned to a class of service for which the Require Secure Messaging field is set to Always or to Ask.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/security/guide/8xcucsec070.html#wp1064327

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

Unity Connection Private Message

smahalingam — Wed, 29 Aug 2012 17:26:16 GMT

Hi Rob,

Thanks for your notes, but then I think your belief is wrong.I picked up one of the point that you posted above which says:

•A private message cannot be forwarded by phone, from the Messaging Inbox (in Connection 8.0) or Web Inbox (8.5 and later), or from ViewMail for Outlook or ViewMail for Notes.

To my understanding when a messges is marked private, the receiver should get a message that reads something like"This message is marked private and you should use your TUI ,PCA and the Viewmail to listen this".

In my case the messages are received as a .WAV format and I can listen it using the default wav player, and aslo forward to another person whomever I want using outlook. To me this is not the expected behaviour and FYI ...I do not have viewmail installed on my outlook 2010.

Unity Connection Private Message

Rob Huffman — Wed, 29 Aug 2012 17:51:43 GMT

Hi Simah,

Your thoughts are most correct for a "Forwarded" Private message but you didn't mention

that in the original post We were talking strictly about listening to private messages.

Private Messages

•A private message cannot be forwarded by phone, from the Messaging Inbox (in Connection 8.0) or Web Inbox (8.5 and later), or from ViewMail for Outlook or ViewMail for Notes.

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

Unity Connection Private Message

smahalingam — Wed, 29 Aug 2012 18:35:14 GMT

Rob,

Even listening I think we should not get a attachedment with .wav in the outlook when its marked priviate.All we should get in is a message that reads like :

"This message is marked private and you should use your TUI ,PCA and the Viewmail to listen this".

Thanks,

Simah.

Unity Connection Private Message

Rob Huffman — Wed, 29 Aug 2012 18:55:02 GMT

Hi Simah,

Did you look into these settings?

Message Security Options for IMAP Client Access in Cisco Unity Connection 8.x

When users access voice messages that are marked with normal or private sensitivity from an IMAP client, the IMAP client may allow users to save messages as WAV files to their hard disks, and may allow users to forward the messages. To prevent users from saving and/or forwarding voice messages from their IMAP client, consider specifying one of the following class of service options:

•Users can access only message headers in an IMAP client—regardless of message sensitivity.

•Users can access message bodies for all messages except those that are marked private. (Secure messages cannot be accessed in an IMAP client, unless the client is Microsoft Outlook and ViewMail for Outlook is installed or the client is Lotus Notes and ViewMail for Notes is installed.)

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

Unity Connection Private Message

David Hailey — Wed, 29 Aug 2012 20:55:38 GMT

Can you tell confirm the following:

1. Are you using an IMAP / integrated messaging setup OR Unified Messaging integration with Exchange (i.e., messages are synced to Exchange via EWS)?

2. You are NOT using ViewMail for Outlook?

Thanks,

Hailey

Unity Connection Private Message

smahalingam — Wed, 29 Aug 2012 22:07:08 GMT

Rob,

Yes. I tried playing with these settings and currently I have set it to :

Users can access message bodies for all messages except those that are marked private.

Unity Connection Private Message

smahalingam — Wed, 29 Aug 2012 22:09:11 GMT

Hailey,

1.Am using Unified Messaging integration with Exchange .

2.I have not installed VMO yet because I wanted to test the behaviour of the "Private Messages".Will install VMO on the Workstation once this issue is resolved.

Thanks,

Siva.