topic Access Call Handler via Dial by Name in Unified Communications Infrastructure

Access Call Handler via Dial by Name

Mercy Jeyanathan — Tue, 19 Mar 2019 11:24:32 GMT

Is there any way to access call Handler via Dial by Name option. There are auto attendants for multiple sites and we want to be able to get to the site auto attendant by dialling the site name. Option we know of is to create a mailbox with the site name which routes the call to that sites auto attendant but this will require a mailbox license for each site we want to dial by name. Any other thoughts? We have version 8.6

Access Call Handler via Dial by Name

lindborg — Tue, 14 Feb 2012 23:55:26 GMT

You should be able to use contacts for this which do not require a license - they will show up in the directory.

They don't have call handlers associated with the as subscriber's do but you can have their transfer string setup to toss the caller into the call handler (auto attendant entry point) you want without burning licenses.

Access Call Handler via Dial by Name

Mercy Jeyanathan — Fri, 17 Feb 2012 01:23:24 GMT

Thanks a lot. It worked