topic Re: Outgoing Faxes Failing in Unified Communications Infrastructure

Outgoing Faxes Failing

scooter817 — Tue, 19 Mar 2019 20:27:19 GMT

Hi Everyone

I wanted to know can someone who knows how to read RTMT help me out. I have several fax machines that can receive faxes but they can't send out a fax. So I pulled the RTMT trace and opened a TAC case and it's been about 3hrs ago and the ticket is still unassigned. Users are asking me if I have any update and I don't. I'm attaching the trace file to my post, the calling number is 8178354165 and the called number is 8178870908 and thanks in advance for the help.

Re: Outgoing Faxes Failing

R0g22 — Mon, 02 Jul 2018 20:05:12 GMT

Have you called into TAC frontline if the issue is urgent for you ? The call logs don't tell much but I see this for an instance -

2018/07/02 11:45:56.169|CC|SETUP|24829057|24829058|+18178354165|104165|104165
2018/07/02 11:45:56.170|SIPT|24829057|UDP|OUT|192.168.18.5|5060|TW_SIP_Euless|172.16.100.5|5060|1,100,10,1.13293246^172.16.100.5^*|246473183|75FCB24B-7D5011E8-8C1E9340-5F5D9E6D@172.16.100.5|486 Busy here
2018/07/02 11:45:56.177|SIPT|24829057|UDP|IN|192.168.18.5|5060|TW_SIP_Euless|172.16.100.5|61211|1,100,10,1.13293247^172.16.100.5^*|246473184|75FCB24B-7D5011E8-8C1E9340-5F5D9E6D@172.16.100.5|ACK
2018/07/02 11:45:56.178|CC|REJECT|24829057|24829058|+18178354165|104165|104165|17

Re: Outgoing Faxes Failing

scooter817 — Mon, 02 Jul 2018 20:08:49 GMT

Thanks for the quick reply, I see the number in the traces, does it say what is causing the number to be rejected?

Re: Outgoing Faxes Failing

R0g22 — Mon, 02 Jul 2018 20:10:02 GMT

Can you share the SDL trace please ? Or a debug from the gateway if you grabbed one.

Re: Outgoing Faxes Failing

scooter817 — Mon, 02 Jul 2018 20:16:09 GMT

Here you go

Re: Outgoing Faxes Failing

R0g22 — Tue, 03 Jul 2018 16:01:46 GMT

I don't see that call in the trace.