topic Moved users to new message store Unity Connection in Unified Communications Infrastructure

Moved users to new message store Unity Connection

jjohnson1980 — Tue, 19 Mar 2019 10:45:29 GMT

We recently moved users to a new messwage store on exchange. These users can no longer receive their voice mail in outlook. Everyone else can. What is the issue here?

Unity Connection

8.5.1.10000-206

Exchange 2003

Moved users to new message store Unity Connection

Tommer Catlin — Mon, 10 Oct 2011 21:15:03 GMT

You may need to check the Unified Messaging profile setup in Unity to ensure it still has access into the new store. In 2003, it uses WebDav, so if the account you are using is not setup to use WebDav on the new store, Unity can not deliver nor retrive information from this new store. Also note, there is some sort of odd requirement with Microsoft and WebDav.. the account that uses WebDav must have a mailbox setup and at least one message sent and received to it. (Or just logged into at least once for it to be active). I have no idea why, but its documented at MS and seemed to fix a problem for me during a prior install with CUC and 2003 Exchange

Moved users to new message store Unity Connection

Ginger Dillon — Tue, 18 Oct 2011 18:46:57 GMT

Hi Tommer -

Great info here! 5+ for your information which is still timely - lots of Exchange 2003 still out there.

Ginger

Re: Moved users to new message store Unity Connection

jjohnson1980 — Wed, 21 Dec 2011 17:20:48 GMT

Found that the version had some bugs with this issue. All that was needed was an upgrade. Was not given the bug ID sorry.

Upgraded to version:

8.5.1ES65.13900-65