topic Cisco CUPS High Availability Issue in Unified Communications Infrastructure

Cisco CUPS High Availability Issue

osama_abdo — Tue, 19 Mar 2019 10:48:47 GMT

Hello,

Any one please could help with the below error i'm facing on CUPS 8.5.2

It's always in Initialization mode

And notification tells nothing

Cisco CUPS High Availability Issue

Youssef Aoufi — Mon, 04 Jun 2012 14:28:02 GMT

Hi Osama,

We are facing the exact same problem.

Did you found a solution ?

Thanks in advance

Cisco CUPS High Availability Issue

Todd Volz — Sun, 01 Jul 2012 08:32:05 GMT

Did you get any resolution or direction on this issue as I have run into the same problem. I am running CUPS 8.6.4 with my CUPS servers in different subnets across a 1 ms "wan" (in different parts of the same city over dwdm fiber ring).

Cisco CUPS High Availability Issue

roboliveira — Tue, 25 Sep 2012 12:44:41 GMT

Was there any update on this? I am running into something similar with CUPS 8.6.4 where all my services on the secondary node are in STARTING. I have given time for replication, but it's been like this for days.

Cisco CUPS High Availability Issue

Jason Newman — Tue, 25 Sep 2012 13:01:56 GMT

All,

Being stuck in the "initializing" state typically has to do with name resolution of the other server (especially in different subnets). I haven't narrowed down the EXACT requirements, but I believe it to be one of the following is required:

1) @domain.com

2) @SIPProxydomain.com

Where domain is the domain configured on the underlying linux system and can be found via the command "show network eth0 detailed". SIPProxy domain is the instant message domain that all the users have. This can be found under System -> Cluster topology -> Settings. While you are in this menu and your CUPS nodes are in different subnets please ensure the routing mechanism is changed to "router to router" and restart the XCP Router.

You can verify the 2 lines above can be resolved from the CUPS node CLI by the command: "utils network host "

Regards,

Jason

Cisco CUPS High Availability Issue

roboliveira — Tue, 25 Sep 2012 14:14:59 GMT

Thanks for the response.

I tried all of this. Also made sure to put both servers in the same domain (They were in seperate domains, seperate subnets) and also tried changing the server names in the cluster to IP only. No luck with any of it. I am able to do forward and reverse lookups from both servers and both dns servers that I have specified. The proxy domain is the same as the domain set on the servers.

Cisco CUPS High Availability Issue

Christos Georgiadis — Fri, 28 Sep 2012 22:56:40 GMT

Set the server recovery manager service to debug tracing level, bounce the service and collect the logs.

That should give you some clues as to what the issue is. As Jason said, more often than not it's a name resolution issue (or reverse)

HTH,

Christos

Cisco CUPS High Availability Issue

philippe.cousineau — Wed, 10 Oct 2012 17:01:30 GMT

Anyone have an update on this issue ? I have the same problem here

Cisco CUPS High Availability Issue

Christos Georgiadis — Wed, 10 Oct 2012 17:37:03 GMT

Hi Philippe,

You can set the logs as per my post above

That should normally tell you what's wrong

Thanks,

Christos

Cisco CUPS High Availability Issue

roboliveira — Wed, 10 Oct 2012 17:41:10 GMT

I was able to resolve this issue. I rebuilt the Subscriber on recommendation from TAC and I ran a utils dbreplication dropadmindb and a utils dbreplication reset and this fixed it.

Thanks for the suggestions.

Cisco CUPS High Availability Issue

philippe.cousineau — Sun, 14 Oct 2012 22:11:34 GMT

I rebuilt the subscriber

I still had the issue... then..

2 I Disable HA

Then Reboot the servers(starting with the Publisher, wait until this server is completely up and running before the restart of the Sub)

Then re-enable HA

And everything was fine after.

For reference, the CUPS high

Coty Condry — Fri, 03 Oct 2014 14:22:45 GMT

For reference, the CUPS high availibility settings in 10 and 10.5 are in CUCM Admin, under System > Presence Redundancy Groups.

Reference: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/10_5_1/CUP0_BK_CE43108E_00_config-admin-guide-imp-105/CUP0_BK_CE43108E_00_config-admin-guide-imp-105_chapter_00.html#CUP0_RF_P97794C4_00