topic Cisco unity connection maximum message length in Unified Communications Infrastructure

Cisco unity connection maximum message length

vincehgov — Tue, 19 Mar 2019 10:10:51 GMT

Hi, I'm trying to configure the maximum length of a voicemail message that can be left by a caller.

I see some options on a couple pages and want to know if anyone can elaborate on their function.

On System Settings->Advanced->Telephony, there is an option Maximum Recording Time in Milliseconds. Is this a global setting that controls the maximum message size regardless of the settings in COS and mailbox? I ask because this setting is specified as recording-time-in-milliseconds whereas it is specified as Message Length everywhere else, not to mention that it is also granular down to the millisecond.

On the Class of Service setting, there is a Maximum Length setting for Message Length. To my understanding, this controls the message length for internal callers.

On the users' mailboxes, there is also a Maximum Length setting for Message Length. To my understanding, this controls the message length for external or unidentified callers.

Cisco unity connection maximum message length

Rob Huffman — Fri, 24 Jun 2011 17:53:56 GMT

Hi Vincent,

Here we go You are right about where to set the Internal/External

maximums.

Edit Message Settings

Table 1-12 Edit Message Settings Page
Field	Description
Maximum Message Length	Set the recording length (in seconds) allowed for messages left by unidentified callers. Users may want to limit the length of messages from unidentified callers. Some departments, such as Customer Service, may want to permit much longer messages. If enabled, callers hear a warning tone before the maximum message length is reached. Note : The maximum recording length for messages left by other users is set on the applicable Edit Class of Service page. The maximum recording length for broadcast messages that users record (if applicable) is set on the System Settings > Advanced > Conversations page. Default setting: 300 seconds.

Cheers!

Rob

Cisco unity connection maximum message length

vincehgov — Fri, 24 Jun 2011 19:48:09 GMT

Thanks Rob,

Any idea what Maximum Recording Time does and why it's specified in ms while everything else is specified in Seconds?

Cisco unity connection maximum message length

Rob Huffman — Fri, 24 Jun 2011 20:57:12 GMT

Hey Vincent,

Excellent question ...I think that one is set in milliseconds just make

us exercise our brain a little bit...... Just kidding!

I don't want to play with that setting on our production build so let me try

it out in the lab next week. I'll post back with the results.

Cheers!

Rob

Cisco unity connection maximum message length

vincehgov — Fri, 24 Jun 2011 21:07:00 GMT

Wow.. thanks alot Rob! I wish I had a lab environment.

Cisco unity connection maximum message length

Rob Huffman — Thu, 07 Jul 2011 14:37:26 GMT

Hi Vincent,

I wanted to get back to you to let you know I haven't

forgotten about the testing we were going to do When

I went to do the testing I had forgotten that our Lab is currently

torn apart as we wait for new 6500's and network switches. As soon

as everything is back up and running, we'll continue on.

Sorry man.

Cheers!

Rob