topic Re: Forward All Calls to Long Distance Cell Number not Working in Unified Communications Infrastructure

Forward All Calls to Long Distance Cell Number not Working

Lt.Slothrop — Tue, 19 Mar 2019 20:20:09 GMT

I want to able to forward our help desk number to a personal cell phone depending on who is on call for that week. It works when I put a local number in the destination field for "Forward All" under the "Directory Number", but when I use a long distance cell number it fails.

I have tried changing to a CSS that doesn't have the "Client Matter Code" enabled and it still fails.

The unfortunate part is the person that original implemented this system no longer works for this company and did very little documentation.

Any guidance as to what I should look at next would be great!

Re: Forward All Calls to Long Distance Cell Number not Working

Jaime Valencia — Thu, 10 May 2018 20:06:47 GMT

You would need to look at your route patterns and dial plan to determine if you can dial long distance with your CSS, or if you need to adjust your CSS, create a route pattern, etc.

Re: Forward All Calls to Long Distance Cell Number not Working

Maren Mahoney — Thu, 10 May 2018 20:20:27 GMT

Let me ask the obvious questions first:

The CSS you configured for "Forward All" has access to a route pattern that matches long-distance dialing without a CMC, yes?

And the number you entered into the "Destination" field matches that route pattern?

If both of those are a yes, try a test where you configure the line itself with the CSS you are trying to use for CFA and dial the number for your Destination using the phone. Does it work?

Also, what is the "CFA CSS Activation Policy" setting in the CallManager Service parameters?

Re: Forward All Calls to Long Distance Cell Number not Working

Ratheesh Kumar — Thu, 10 May 2018 22:46:52 GMT

Hi there

The easy way to test this is

Create a new PT
Create a new CSS and include the above created PT
Create a Route Pattern with the cell number and point to your PSTN RouteList
Configure your CallFWd All with this CSS

Observe what happens. Also check the DNA in Serviceability

Hope this helps!

Cheers
Rath!

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Re: Forward All Calls to Long Distance Cell Number not Working

Lt.Slothrop — Thu, 17 May 2018 14:56:34 GMT

I apologize it has taken so long to respond but I am only part time currently.

I have followed the instructions of Cisco Rath, which would answer yes to your questions and all I get is
"You have reached a number that has been disconnected or incorrect..." message. But the destination number matches the Route Pattern.

To answer your last question about "CFA CSS Activation Policy", it is set to "With Configured CSS".

Re: Forward All Calls to Long Distance Cell Number not Working

Lt.Slothrop — Thu, 17 May 2018 14:57:31 GMT

I apologize it has taken so long to respond but I am only part time currently.

I have followed the I followed your instructions and all I get is "You have reached a number that has been disconnected or incorrect..." message. But the destination number matches the Route Pattern.

Re: Forward All Calls to Long Distance Cell Number not Working

Jaime Valencia — Thu, 17 May 2018 15:38:15 GMT

That sounds like a message from the telco, not from CUCM, you can confirm by looking at debugs in your GW and see if the call connects. If it does, then your configuration is OK (at least to send the call towards the PSTN), you'd need to ask your telco (if you use PRI) if they expect a certain combo of settings to accept the call, or if it's just a problem with that specific number you're dialing to.

Re: Forward All Calls to Long Distance Cell Number not Working

Ratheesh Kumar — Thu, 17 May 2018 15:40:39 GMT

Hi there

It would be better if you could share the debugs from the gateway.

Just a thought, Grab a free internal number (which is a DID). Forward the Help desk to that number. Then forward the new DID number to the cellphone using a Translation pattern. Also cross check the External Phone Number Mask of the extensions as well.

Hope this helps!

Cheers
Rath!

***Please rate helpful posts***