topic Re: Deskphone disabled on CUPC release 8.x in Unified Communications Infrastructure

Deskphone disabled on CUPC release 8.x

abraham23482 — Wed, 20 Mar 2019 12:56:55 GMT

Deskphone disabled on CUPC release 8.x

Hello All,

We have a CUPS release 8 that runs fine on CUPC release 7.x. Yesterday we upgraded the CUPC client to 8.x and now the deskphone feature is greyed out. Chat and all other features are working except the deskphone.

When we test this with CUPC 7 it works at the same time with the same user accounts. Please assist on this.

When I check the Server health the notification is " failed to connect to ccmcip authentication server"

Is this related to the Deskphone ?

Is there any additional configuration that needs to be done on CUPS for CUPC 8.x other than what was done for CUPC 7.x

Re: Deskphone disabled on CUPC release 8.x

abraham23482 — Fri, 02 Jul 2010 14:21:45 GMT

Screen shots of the client is attached

Re: Deskphone disabled on CUPC release 8.x

htluo — Fri, 02 Jul 2010 14:29:06 GMT

CUPC 8 uses CCMCIP service on CUCM to retrieve the "controlled device".

Please make sure you configured CCMCIP address correctly from CUPS > Application > Cisco Unified Personal Communicator.

I recommend you take a look at http://www.lulu.com/content/5552336. It covers CUPS 8 and CUPC 8 configuration.

Thanks!

Michael

http://htluo.blogspot.com

Re: Deskphone disabled on CUPC release 8.x

abraham23482 — Fri, 02 Jul 2010 14:37:55 GMT

Thanks Mike, Lemme check this quickly and get back..

Re: Deskphone disabled on CUPC release 8.x

abraham23482 — Fri, 02 Jul 2010 15:09:13 GMT

Hello

I configured the CCMCIP Settings, however still the Deskphone is greyed out.. Please check my screenshot

Re: Deskphone disabled on CUPC release 8.x

htluo — Fri, 02 Jul 2010 20:48:34 GMT

You need to kill cucsf.exe from task manager to reload the config.

Michael

http://htluo.blogspot.com

Re: Deskphone disabled on CUPC release 8.x

abraham23482 — Sat, 03 Jul 2010 06:50:10 GMT

Dear Mike,

I am sorry to say I did terminate this process but the same result. Only the Deskphone is still greyed out.. Do you see any other reasons why this is happening. The funniest part is CUPC 7 works so well with the same user ids..

Re: Deskphone disabled on CUPC release 8.x

htluo — Sat, 03 Jul 2010 14:42:33 GMT

If CUPC7 works fine but CUPC8 doesn't, it has to be CCMCIP issue. What error message you got on CUPC8?

Michael

Re: Deskphone disabled on CUPC release 8.x

abraham23482 — Sat, 03 Jul 2010 15:11:29 GMT

The error message is

" Device initialization error has occured. Failed to connect to ccmcip authentication server [1201]"

I know there is something wrong with the CCMCIP settings but cant identify what and I am not sure if the CCMCIP settings that I gave was correct. Screenshot of CCMCIP settings was attached in the previous post.

Another point I noted is, In CUPC 7 also if I check the server health status the phone configuration is down. But still deskphone feature works in 7.x may be because it is failing over to a backup config residing locally.

Re: Deskphone disabled on CUPC release 8.x

htluo — Sat, 03 Jul 2010 15:17:09 GMT

Create or Modify the following registry key

HKEY_CURRENT_USER\Software\Cisco Systems, Inc.\Client Services Framework\AdminData\CcmcipServerValidation
Type : String / REG_SZ
Value : 0

After that, kill cucsf.exe from Task Manager.

Details: http://www.cisco.com/en/US/docs/voice_ip_comm/cucimoc/7_1/english/integrat/guide/config_clients.html#wp1054938

Michael

http://htluo.blogspot.com

Re: Deskphone disabled on CUPC release 8.x

abraham23482 — Sat, 03 Jul 2010 15:49:45 GMT

I made the changes above and no luck.. I am attaching the problem report here. Could you please verify this and let me know If you find any issues.

Re: Deskphone disabled on CUPC release 8.x

htluo — Sat, 03 Jul 2010 15:53:01 GMT

How did you get the report? It should be a single big zip file on your desktop other than three small files.

Michael

Re: Deskphone disabled on CUPC release 8.x

abraham23482 — Sat, 03 Jul 2010 16:01:41 GMT

Thanks for the reply mike.

Here u go...

Re: Deskphone disabled on CUPC release 8.x

htluo — Sat, 03 Jul 2010 16:09:42 GMT

Per the log, it's still the CCMCIP certificate issue.

Could you export your registry hive HKEY_CURRENT_USER/Software/Cisco Systems, Inc./AdminData/ and upload here?

Thanks!

Michael

Re: Deskphone disabled on CUPC release 8.x

abraham23482 — Sat, 03 Jul 2010 16:19:37 GMT

I got It.. Please find the registry settings attached..

Thanks

Re: Deskphone disabled on CUPC release 8.x

htluo — Sat, 03 Jul 2010 16:21:55 GMT

Per the registry, you didn't follow my previous suggestion to set "CcmcipServerValidation" to "0".

In your registry, it's still "1":

Michael

Re: Deskphone disabled on CUPC release 8.x

abraham23482 — Sat, 03 Jul 2010 16:29:44 GMT

Oops sorry about that. I had reverted the change last time when it was not working now again made it to 0 with no luck.

😞

Re: Deskphone disabled on CUPC release 8.x

htluo — Sat, 03 Jul 2010 16:32:01 GMT

Don't complicate the problem by keep changing settings.

Now with the value set to "0", do the following:

1) Kill cucsf.exe from Task Manager.

2) Recreate the problem.

3) Generate problem report

4) Upload Problem report and registry export again.

Michael

Re: Deskphone disabled on CUPC release 8.x

abraham23482 — Sat, 03 Jul 2010 16:38:34 GMT

Done !!!

I have attached the files..

Thanks

Abraham

Re: Deskphone disabled on CUPC release 8.x

htluo — Sat, 03 Jul 2010 17:10:19 GMT

There's no more CCMCIP cert error in the latest logs.

So what's the problem right now?

Michael