topic Re: Unity Connection - Broadcast Messaging in Unified Communications Infrastructure

Unity Connection - Broadcast Messaging

srivatsan04 — Tue, 19 Mar 2019 20:03:26 GMT

Hi,

I have a CUCM 11.5, CUC 11.5 and 2 client PC VMs which has CIPC installed in it. I created 2 users and given authorization for one user to send and update broadcast message from send message settings. I configured System Call Handler with an extension (+12012012203) and pointed the Standard Greetings Conversation to Broadcast Message Administrator.

Also created the DN for that extension in CUCM and forwarded all calls to voicemail.

From one PC, when i dial the assigned extension i hear "Welcome to Cisco Unity Connection Broadcast Message Administrator, enter your ID followed by #". At this period when i enter # for both ID and PIN, i hear "Welcome to Cisco Unity Connection Messaging System, you may dial an extension any time.....".

Even when i enter the correct user ID and PIN, i hear invalid entry. But, the PIN i entered is what i use while entering the Mailbox.

I don't know how to record and send broadcast message. Can anyone help me out in this?

Re: Unity Connection - Broadcast Messaging

Chris Deren — Fri, 12 Jan 2018 14:00:06 GMT

does the user have "User Can Send Broadcast Messages to Users on This Server"set under "Send Message Settings"?

Re: Unity Connection - Broadcast Messaging

srivatsan04 — Fri, 12 Jan 2018 14:13:23 GMT

Yes, as i mentioned above. I request everyone to please read the information fully and suggest a solution.

Re: Unity Connection - Broadcast Messaging

srivatsan04 — Tue, 16 Jan 2018 10:02:18 GMT

The issue is solved, the problem is I entered the wrong ID. Need to enter the Extension number as user ID.

Re: Unity Connection - Broadcast Messaging

Chris Deren — Mon, 22 Jan 2018 13:48:47 GMT

That would do it 🙂

Re: Unity Connection - Broadcast Messaging

Lin Zhu — Fri, 19 Oct 2018 18:33:57 GMT

hi Srivatsan04,

after enter Broadcast Messaging as administrator, record a message, do you know how to just send it to a dedicated group (not all users)?

thanks.

Re: Unity Connection - Broadcast Messaging

Chris Deren — Fri, 19 Oct 2018 18:38:06 GMT

Check out this tool:

https://www.ciscounitytools.com/Applications/CxN/BroadcastMessageManager/Help/Cisco%20Unity%20Connection%20BMT.htm

it allows you to defined via CSV file who should get the message, I don't believe Unity natively allows for that flexibility as broadcast message would go to everyone.