topic Re: Cisco Mobile 8.0 for iPhone in Unified Communications Infrastructure

Cisco Mobile 8.0 for iPhone

f.giordano — Tue, 19 Mar 2019 07:49:56 GMT

Hi,

I just downloaded the new client for iPhone. I've read it supposed to work without CUMA

However, I didn't succeed to register the device on my CCM (7.1(3)).

I created a Basic Sip device with digest auth. and associated with the username.

Unfortunately, i have an error message during wizard setup " DEVICE CONFIGURATION NOT FOUND"

The software is asking for:

DEVICE ID: I've put the SEPXXXXXXXXXXXX

TFTP SERVER: CUCM@

SIP DIGEST USERNAME: I'v put the dn

SIP DIGEST PASSWORD: I'v put the dn

Any idea ?

THX

Fabian

Re: Cisco Mobile 8.0 for iPhone

David Hailey — Thu, 22 Apr 2010 12:34:01 GMT

This focuses on 2 iPhone applications but the steps for configuration are fairly universal. Run thru the steps here and see if you can get the Cisco Mobile app registered and squared away:

http://www.netcraftsmen.net/resources/blogs/sip-endpoints-in-cisco-cucm-acrobits-softphone-and-weephone-for-iphone.html?blogger=David+Hailey

Hailey

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Re: Cisco Mobile 8.0 for iPhone

f.giordano — Thu, 22 Apr 2010 12:50:43 GMT

Hi David,

Unfortunately, this is not as easy as other Sip client...

There's specific config with cop file and iPhone creation on the CCM...

Fabian

Re: Cisco Mobile 8.0 for iPhone

htluo — Thu, 22 Apr 2010 12:51:54 GMT

I haven't tried mobile client on iPhone yet. So I might be wrong. But for other phones (Nokia, Blackberry, WinMobile), you cannot just create "basic sip device". You'll have to create a UMC device (Cisco Unified Mobile Communicator).

See:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuma/7_0/english/install/guide/cuma_70_IAG_03_CCM.html#wp1247330

Michael

http://htluo.blogspot.com

Re: Cisco Mobile 8.0 for iPhone

f.giordano — Thu, 22 Apr 2010 12:55:53 GMT

It's really different...

http://www.cisco.com/en/US/docs/voice_ip_comm/cumc/cisco_mobile/iPhone/8_0/Cisco_Mobile_iPhone_8x_Admin_Guide.html

Re: Cisco Mobile 8.0 for iPhone

David Hailey — Thu, 22 Apr 2010 12:59:18 GMT

Yeah, first thing I noticed is your device name needs to be UPC...

I sometimes forget the iPhone cliet is a mobility client and not a strict softphone client...but I respond to a lot of posts so occasionally, I'm off-base.

Hailey

Re: Cisco Mobile 8.0 for iPhone

f.giordano — Thu, 22 Apr 2010 13:02:19 GMT

The admin guide indicates that's the DeviceName has to begin with "TCT" and then maximum of 15 characters...

Re: Cisco Mobile 8.0 for iPhone

David Hailey — Thu, 22 Apr 2010 13:06:48 GMT

I just realized that Michael posted a different doc than you. He posted a CUMA doc referring to UMC. Yours appears to be iPhone config-specific.

Re: Cisco Mobile 8.0 for iPhone

htluo — Thu, 22 Apr 2010 21:28:59 GMT

Ok, got it figure out.

As usual, Cisco did a great job to confuse people.

Cisco Mobile 8.0 is NOT the next version of Cisco Mobile 7.1. They are two different products. ie. You shouldn't delete 7.1 and install 8.0. If you want all the features, you have to install both 7.1 and 8.0. They are totally different! Why they use the same name? Well, it's the wise decision made by some genius.

Cisco Mobile 8.0 is a "dual mode" phone (IP and GSM). While Cisco Mobile 7.1 is the "mobile communicator" (UMC).

I'm testing it right now. More to come.

Michael

Re: Cisco Mobile 8.0 for iPhone

htluo — Fri, 23 Apr 2010 00:39:16 GMT

Ok. Got it work on CUCM 7.1.5:

1) Created a dual-mode phone for iPhone with TCT prefix (e.g. TCTJOHNDOE).

2) On Cisco Mobile 8 logon screen, enter the following information:

DEVICE ID: TCTJOHNDOE

TFTP SERVER: 192.168.1.10

192.168.1.10 is the IP address of CUCM TFTP.

Michael

http://htluo.blogspot.com

Re: Cisco Mobile 8.0 for iPhone

f.giordano — Fri, 23 Apr 2010 06:49:34 GMT

Ok. I guess it should be my CCM version (7.1.3.20000-2). I'm currently upgrading to 7.1.5, and will let you know.

Thanks

Fabian

Re: Cisco Mobile 8.0 for iPhone

htluo — Fri, 23 Apr 2010 11:57:34 GMT

On 7.1.3 you need to install the COP file. Otherwise, you won't see the "Dual-mode phone for iPhone" device type.

Michael

Re: Cisco Mobile 8.0 for iPhone

f.giordano — Fri, 23 Apr 2010 12:14:30 GMT

I followed the entire procedure. it doesn't work even with the cop file...

I just upgrade to 7.1(5) without changing the CCM config and my iPhone registered instantly...

So it might be something wrong with version 7.1.3.20000-.

I'll test the features this PM.

fabian

Re: Cisco Mobile 8.0 for iPhone

f.giordano — Fri, 23 Apr 2010 15:02:44 GMT

Ok I did the test, everything is working fine except handoff too...

Fabian

Re: Cisco Mobile 8.0 for iPhone

walshliam — Mon, 26 Apr 2010 03:02:28 GMT

Did you reboot the Cluster after installing the COP file? 7.13 works if you reboot after instaling the cop file.

Re: Cisco Mobile 8.0 for iPhone

f.giordano — Mon, 26 Apr 2010 07:02:23 GMT

No, I didn't restart the cluster since it's not mentionned in the release note...

I restarted CallManager, TFTP and Tomcat Services.

Fabian

Re: Cisco Mobile 8.0 for iPhone

Darren Parkinson — Mon, 26 Apr 2010 12:25:46 GMT

I managed to get it working ok with CM 7.1(3) after loading the COP file -- one quick question though...

On the configuration for the Cisco Mobile 8.0 application, there is an option to enable "Contact Pictures" -- I'm guessing this doesn't work on this version? Anyone else had that working?

Thanks.

Re: Cisco Mobile 8.0 for iPhone

f.giordano — Mon, 26 Apr 2010 12:31:09 GMT

Hi,

This feature will be enable when the field "LDAP Photo Location" will be supported.

And it's not in this version...

Fabian

Re: Cisco Mobile 8.0 for iPhone

Darren Parkinson — Mon, 26 Apr 2010 12:35:52 GMT

Thanks for the speedy reply... I literally just saw that on the admin guide seconds after I posted...

http://www.cisco.com/en/US/docs/voice_ip_comm/cumc/cisco_mobile/iPhone/8_0/Cisco_Mobile_iPhone_8x_Admin_Guide.html

Re: Cisco Mobile 8.0 for iPhone

jrgates — Tue, 27 Apr 2010 16:24:25 GMT

Do you have to reboot or just restart the Call Manager Service? I'm getting ready to

try it on 7.1.3.