topic Re: CMS Conference Bridge Status None on CUCM in Unified Communications Infrastructure

CMS Conference Bridge Status None on CUCM

aniket0422 — Tue, 19 Mar 2019 20:06:14 GMT

Hi Guys,

I am facing issue while registering CMS as Conference Bridge on CUCM. It remains to None Status.

Below is the configurations i did for same. I am not sure what mistake i am making. Can someone please help me.

CSR for Call Bridge and Web Admin

pki csr webadmin CN:cms-core.syndrometech.net OU:COLLABORATION O:"SYNDROME TECHNOLOGIES PVT. LTD." L:MUMBAI ST:MAHARASHTRA C:IN subjectAltName:syndrometech.net,webadmin.syndrometech.net

pki csr callbridge CN:cms-core.syndrometech.net OU:COLLABORATION O:"SYNDROME TECHNOLOGIES PVT. LTD." L:MUMBAI ST:MAHARASHTRA C:IN subjectAltName:syndrometech.net,callbridge.syndrometech.net

Web Admin and Call Bridge Status and Licenses

CUCM Trust List

CA Root Certificate and Webadmin Certificate have been uploaded to CallManager-Trust List

CUCM-CMS Trunk Status

User with api Role

CFB Configuration on CUCM

Re: CMS Conference Bridge Status None on CUCM

Andrei Fokin — Fri, 16 Feb 2018 11:39:13 GMT

My equal problem was solved then I uploaded to CUCM callmanager-trust all root CA certificates and change Https port in CUCM CFB settings to 443 without looking webadmin CMS port.

Re: CMS Conference Bridge Status None on CUCM

mangesh084 — Fri, 25 May 2018 12:35:34 GMT

Hello Experts,

I am also facing same issue.

SIP trunk between CUCM and CMS is in full service and my rendezvous call are working with the same SIP trunk. I am using non secure SIP trunk profile and all the installed certificates in CUCM and CMS are signed by CA server. Still conference bridge status is unknown.

Regards,

Mangesh

Re: CMS Conference Bridge Status None on CUCM

R0g22 — Fri, 25 May 2018 14:51:33 GMT

Do you have the Root/Intermediate CA and call bridge certs in CUCM ? Have you created the API user on CMS and referenced it correctly in CUCM CFB config along with the correct web server port ? CUCM needs to trust the web admin certificate of CMS so ensure that. Also, what did you put in as the hostname ? It needs to match the CN/SAN in the CMS cert.
Post uploading the certificates, was the call manager and tomcat service restarted ?

Re: CMS Conference Bridge Status None on CUCM

mangesh084 — Fri, 25 May 2018 15:37:06 GMT

Hi Nipun,

Yes we do have internal CA, callbridge and webadmin certs on CUCM. I have user on CMS with admin rights and also used port no 445 in CFB config. CN name userd in CMS certs is hostname.domain. Also restarted the call manager and tomcat services of CUCM but still status is same.

Regards,

Mangesh

Re: CMS Conference Bridge Status None on CUCM

R0g22 — Fri, 25 May 2018 17:17:12 GMT

The user needs to be an API user and not admin user. Can you add an output for "user list" from the CMS MMP. This is what a API user would look like. Check the last entry -

cms-single> user list
USERNAME ROLE PASSWORD EXPIRY LOGGED IN
admin admin 2018-Oct-16 no
cmsadmin admin 2018-Nov-11 yes
api api 2018-Nov-25 no

The role needs to be API.

Re: CMS Conference Bridge Status None on CUCM

mangesh084 — Sat, 26 May 2018 04:18:56 GMT

Hi Nipun,

I have created new user with API role. But still status is same. Attached some screen captures of CMS and CUCM.

Regards,

Mangesh

Re: CMS Conference Bridge Status None on CUCM

aniket0422 — Sat, 26 May 2018 04:26:51 GMT

How you have signed your webadmin.csr. Using OpenSSL or your internal CA.

Ensure that your webadmin certificate has Client Authentication and Server Authentication in it. If it is not there your conference bridge will not come up.

Re: CMS Conference Bridge Status None on CUCM

R0g22 — Sat, 26 May 2018 15:42:48 GMT

Take a pcap on CMS or CUCM after resetting the. A couple of more things to check -

1. CFB on CUCM needs to point to the CMS web admin.
2. SIP trunk needs to point to the CMS call bridge.
If both the components are listening on different interfaces, they CANNOT be in the same network.

From the snippets I see that you are overriding the SIP trunk IP, I am assuming both are pointing to different IP address/FQDN ? If you are using IP address, it needs to be present in the certificate.

Re: CMS Conference Bridge Status None on CUCM

mangesh084 — Wed, 08 Aug 2018 10:07:39 GMT

Hello Guys,
My issue got resolved and now CMS CFG is showing registered now.
This issue occurred because of We upgraded CMS directly from 1.1.5 to 2.3.3. which was not recommended and because of this database got corrupt.

Workaround is reinstall the CMS.

Thanks