topic Call handler unable to transfer call - Unity 5 in Unified Communications Infrastructure

Call handler unable to transfer call - Unity 5

Nirmal Paria — Tue, 19 Mar 2019 07:32:28 GMT

Hi,

I have installed Cisco Unity 5 and integrated with Call Manager 6. Now Voice mail and MWI is working fine. I am facing issue with Call Handler. I have configured call handler in below:

Configured CTI Port - 1111 nad forwarded to First port VM port Dn 7500.

Now I dialed 1111 from one ip phone and dialed one extension Number 2010 during the Prompt. But I giving extension not available pls leave your message.

Could you please let me which I have missed out. Also I will appreciate if you provide me any doc to follow.

Thanks & regards,

Nirmal

Re: Call handler unable to transfer call - Unity 5

Rob Huffman — Sun, 28 Feb 2010 16:49:05 GMT

Hi Nirmal,

Check out this good doc;

https://supportforums.cisco.com/docs/DOC-2311

Cheers!

Rob

Re: Call handler unable to transfer call - Unity 5

Nirmal Paria — Sun, 28 Feb 2010 16:58:09 GMT

Thanks Rob for your quick response.. I will check by tomorrow.