topic Re: CUPC not able to make call in softphone mode in Unified Communications Infrastructure

CUPC not able to make call in softphone mode

bhalchandrarane — Tue, 19 Mar 2019 06:25:26 GMT

I am using the following:

1. CUCM 7.x

2.Presence 7.x

3. CUPC 7.x

I am facing a problem as follows:

1. In softphone mode i am not able to dial any other phone from CUPC i am getting a error message in CUPC that " out of service "

2. In dekphone phone the call is landing and i can recieve the phone call but i am not able to hear anything from CUPC throug a attached headphone in my Laptop where cupc is installed.

The CUPC softphone is getting registered in CUCM as a SIP phone.

Any help in resolving the issue will be apreceiated.

Re: CUPC not able to make call in softphone mode

htluo — Mon, 27 Jul 2009 13:58:06 GMT

In deskphone mode, the audio goes to your deskphone. that's why you couldn't hear anything on computer.

Please let me know:

1) What's the detailed version of CUCM

2) What's the detailed version of CUPC (client)

3) What's the dialed string (including any non-numeric characters)

4) Have you configured CSS (Calling Search Space) for CUPC?

Thanks!

Michael

http://htluo.blogspot.com

Re: CUPC not able to make call in softphone mode

bhalchandrarane — Wed, 29 Jul 2009 03:55:12 GMT

Hi htluo

1. The CUCM version is 7.0(1)

2. CUPC version is 7.0(2)

3. DIALING STRING IS 4xxx

4. Yes CSS has been configured for CUPC line

Re: CUPC not able to make call in softphone mode

htluo — Wed, 29 Jul 2009 16:03:09 GMT

Is there a comma in the display name, e.g. "Smith, John"? CUCM 7.0(1) cannot handle the comma. You either remove the comma or upgrade CUCM.

Michael

Re: CUPC not able to make call in softphone mode

bhalchandrarane — Thu, 30 Jul 2009 02:19:51 GMT

No there is no comma in the display name .

The problem is that i am not able to dial from the CUPC when in softphone mode.

I am getting a message that the called number is out of service in CUPC

Re: CUPC not able to make call in softphone mode

htluo — Thu, 30 Jul 2009 14:34:02 GMT

We need CallManager trace to analyze the call flow.

Michael

Re: CUPC not able to make call in softphone mode

bhalchandrarane — Wed, 05 Aug 2009 06:07:52 GMT

Hi Michael

Plz find the tarce logs for CUCM

the number i have dialed from CUPC is 4555,3162,3167 etc

the CUPC i am usind for dialing is 4096 or 3168 where i have changed the DN

Re: CUPC not able to make call in softphone mode

bhalchandrarane — Wed, 05 Aug 2009 06:07:53 GMT

Hi Michael

Plz find the tarce logs for CUCM

the number i have dialed from CUPC is 4555,3162,3167 etc

the CUPC i am usind for dialing is 4096 or 3168 where i have changed the DN

Re: CUPC not able to make call in softphone mode

bhalchandrarane — Wed, 05 Aug 2009 06:09:17 GMT

Hi Michael

Plz find the tarce logs for CUCM

the number i have dialed from CUPC is 4555,3162,3167 etc

the CUPC i am usind for dialing is 4096 or 3168 where i have changed the DN

Re: CUPC not able to make call in softphone mode

htluo — Wed, 05 Aug 2009 15:59:53 GMT

I couldn't find any INVITE for the number you mentioned. Have you turned on "SIP Call Processing" debug option?

Michael

Re: CUPC not able to make call in softphone mode

bhalchandrarane — Thu, 06 Aug 2009 06:38:41 GMT

Hi Michael

Plz find the new loggs that i have taken

The Device name is "upckiransnext".

This is the CUPC .

The DN is 3168 i am tryiong to dial 4555,3162

Also plz let me know jow to enable debug for SIP call processing in the SERVER

Re: CUPC not able to make call in softphone mode

htluo — Thu, 06 Aug 2009 15:59:11 GMT

I saw a couple INVITEs in the logs, but none of them matches with the DN you dial:

08/06/2009 12:31:07.254 CCM|//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 202.54.112.194:[5060]:

INVITE sip:004790892839@202.54.112.194:5060 SIP/2.0

Date: Thu, 06 Aug 2009 07:01:07 GMT

08/06/2009 12:31:52.527 CCM|//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.2.10.196:[5060]:

INVITE sip:228@10.2.10.196:5060 SIP/2.0

Date: Thu, 06 Aug 2009 07:01:52 GMT

08/06/2009 12:32:01.871 CCM|//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 202.54.112.194:[5060]:

INVITE sip:0032478186350@202.54.112.194:5060 SIP/2.0

Date: Thu, 06 Aug 2009 07:02:01 GMT

Who is 202.54.112.194? Who is 10.2.10.196?

Michael

Re: CUPC not able to make call in softphone mode

bhalchandrarane — Thu, 06 Aug 2009 16:14:18 GMT

Hi Michael

202.54.112.194 is a SIP trunk for ISP but we are not using this This customer used for dialing to number that ios outside the cluster.

The main issue that we are not able to dial number that is registeicred in the cluster.

You can check for the device name " UPCKIRANSNEXT ".

This is the device name of CUPC that is registerd with cucm.

Re: CUPC not able to make call in softphone mode

htluo — Thu, 06 Aug 2009 16:50:12 GMT

We're not seeing any INVITE on CUCM. Could you do a packet capture on CUPC and see if it ever sent out the INVITE to CUCM?

Thanks!

Michael

Re: CUPC not able to make call in softphone mode

bhalchandrarane — Fri, 07 Aug 2009 05:43:01 GMT

Hi Micheal

We have tested it in the Windows 2007 and vista machine will that be a problem.

Aslo find the attached loggs for CUPC

Re: CUPC not able to make call in softphone mode

htluo — Fri, 07 Aug 2009 12:19:18 GMT

I think the answer was already provided in 4th post of this thread (Jul 29, 2009, 10:03am PST).

Here's the proof in CUPC log:

======================

INVITE sip:3164@10.3.200.51 SIP/2.0

Via: SIP/2.0/UDP 10.2.10.168:50000;branch=z9hG4bK-d87543-834e3e0be514e442-1--d87543-;rport

Max-Forwards: 70

Contact: <4096>

To: <3164>

From: "Nehete, Kiran"<4096>;tag=f5294421

======================

Solution options:

1) Upgrade CUCM to 7.1.2

2) Remove comma from display name (from Active Directory) - "Nehete, Kiran"

I guess you would rate every post to express your sorry? 😉 (joking)

Michael

Re: CUPC not able to make call in softphone mode

bhalchandrarane — Mon, 10 Aug 2009 05:06:27 GMT

Hi Micheal

Thanks for your help

Can you plz let me know how remove the comma from the Display name parameter in AD.

Thanks

Re: CUPC not able to make call in softphone mode

htluo — Mon, 10 Aug 2009 16:22:17 GMT

Go to Active Directory, right-click on the user and choose "Rename" from the context menu.

Michael

Re: CUPC not able to make call in softphone mode

bhalchandrarane — Wed, 12 Aug 2009 06:15:55 GMT

Hi Micheal

I have removed the comma fron AD for one user and then checked but still it is not working.

Re: CUPC not able to make call in softphone mode

htluo — Wed, 12 Aug 2009 13:57:46 GMT

1) You need to make sure the change was populated from AD to CUCM (CUCM > "System > LDAP > LDAP Directory > Perform Full Sync Now")

2) You need to make sure the change was populated from CUCM to CUPS (CUPS > Serviceability > Control Center - Feature Services > Restart "Cisco UP Sync Agent")

3) CUPC log will tell you if there's a comma in the caller's full name.

Michael