topic CM 4.1- How to get report of total calls in a given day? in Unified Communications Infrastructure

CM 4.1- How to get report of total calls in a given day?

mstrz — Tue, 19 Mar 2019 06:23:14 GMT

Hi, I have CM 4.1. I was tasked with finding out how many calls we get in a given month/week/day. Incoming and outgoing, and as specific as a single extension.

Is this sort of reporting built in to CM, or do I require a 3rd party program? If so, what would you recommend for less than 100 users?

Thanks!

Re: CM 4.1- How to get report of total calls in a given day?

Roman Rodichev — Mon, 20 Jul 2009 17:12:50 GMT

The Cisco CallManager Serviceability CDR Analysis and Reporting (CAR) tool generates reports of information for quality of service, traffic, user call volume, billing, and gateways.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/4_1_3/ccmsrva/sacar1.html

Or you can use 3rd party tools, but CAR should give you enough information for what you need

Re: CM 4.1- How to get report of total calls in a given day?

Jaime Valencia — Mon, 20 Jul 2009 17:13:22 GMT

You can use CAR for those purposes

CDR Analysis and Reporting

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/4_1_3/ccmsrva/sacar1.html

You can look at the reports that are available in the link.

HTH

java

if this helps, please rate