topic Re: Cisco Unity Connection Replication not setup in Unified Communications Infrastructure

Cisco Unity Connection Replication not setup

Yaniv Malachi — Tue, 19 Mar 2019 19:47:18 GMT

I have a customer with cluster of cucm 11.5.1su2 and a a unity connection 11.5.2su2 ,

in the cucm everything is fine but in the unity if u type the command

"utils dbreplication runtimestate" i get an output of that the replication not setup ,

I have check the system and all networking is fine , the server are fine ,

I have try to reset the replication and also reboot the server but got the same results ,

Any ideas what can be the problem ?

Regards

Yaniv

Re: Cisco Unity Connection Replication not setup

Abhay Singh Reyal — Thu, 14 Sep 2017 14:31:51 GMT

How many servers do you have in the cluster ?
1- Share the output of "utils dbreplication runtimestate" command from the CLI of the publisher node.
2- Check the services by running the command "utils service list"
3- Run the command and get the output of "utils diagnose test" and see if it fails at any point
4- Run a test for other nodes using "utils network connectivity" on all the nodes
5- Generate the "Unified Database Report" from Unified Reporting.
Check the syscdr status for all the node in the report. This must show the node entries for all the nodes in the cluster.
6- Check if there is any firewall in betwwen the nodes.
7- You can also check if some ports are blocked by running the command "utils firewall list"
8- Try to ping the nodes and see if they are reachable ot not
9- Check if the DNS resolves the hostname if being used.

Also find the below link helpful
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200396-Steps-to-Troubleshoot-Database-Replicati.html

PS :- If issue is still not resolved, will suggest you to open a TAC case, as there might be a need of getting the root access which only TAC can generate and do the mendatory changes.

HTH
Regards
Abhay

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Re: Cisco Unity Connection Replication not setup

Yaniv Malachi — Thu, 14 Sep 2017 23:21:15 GMT

Hi Abhay

i have 2 server in the cluster

attach to the discuss an output of what u asked for,

we dont have a f/w between the server , it's on the same network ,but the DG of the server are the f/w

u can ignore of the error of the default gw with the command " utils diagnose test " becuse it's a f/w that won't reply tp ping

and the dns and networl are fine according to the commads that u send to me

but still we have the problem

any ideas ?

Regards

Yaniv

Re: Cisco Unity Connection Replication not setup

Abhay Singh Reyal — Fri, 15 Sep 2017 04:42:59 GMT

Can you get the output of show network eth0 detail ? And also try to get this below fixed
test - validate_network : Default gateway failed

Try initiating the DB replication after that and see if it comes up or not. Run the command utils dbreplication reset all

Regards
Abhay

Re: Cisco Unity Connection Replication not setup

Yaniv Malachi — Fri, 15 Sep 2017 06:38:55 GMT

here it the output

cucpub

admin:show network eth0 detail
Ethernet 0
DHCP         : disabled           Status     : up
IP Address   : 192.168.192.101    IP Mask    : 255.255.254.000
Link Detected: yes                Mode       : Auto disabled, Full, 1000 Mbits/s
Duplicate IP : no
Queue Length : 1000               MTU        : 1500
MAC Address : 00:50:56:91:54:06
RX stats:
bytes   :   2217610769   packets :    112614592   errors :            0
dropped :            0   overrun :            0   mcast :            0
TX stats:
bytes   :   1276624438   packets :     19441836   errors :            0
dropped :            0   carrier :            0   colsns :            0

DNS
Primary      : 192.168.192.222    Secondary : 192.168.0.120
Options      : timeout:5 attempts:2
Domain       : local.com
Gateway      : 192.168.192.1 on Ethernet 0

cucsub

admin:show network eth0 detai
Ethernet 0
DHCP         : disabled           Status     : up
IP Address   : 192.168.192.109    IP Mask    : 255.255.254.000
Link Detected: yes                Mode       : Auto disabled, Full, 10000 Mbits/s
Duplicate IP : no
Queue Length : 1000               MTU        : 1500
MAC Address : 00:50:56:91:4c:f6
RX stats:
bytes   :   2432608482   packets :     20938532   errors :            0
dropped :            0   overrun :            0   mcast :      1510570
TX stats:
bytes   :   2449676638   packets :      2860087   errors :            0
dropped :            0   carrier :            0   colsns :            0

DNS
Primary      : 192.168.192.222    Secondary : 192.168.0.120
Options      : timeout:5 attempts:2
Domain       : local.com
Gateway      : 192.168.192.1 on Ethernet 0

regardig the DG error , like i said before it's a f/w that won't reply to ping ,

and the cuc servers are in the same network so it's dosn't suppose to maka a problem

i have try to reset the DB replication but got the same results

can u assist ?

Regards

Yaniv

Re: Cisco Unity Connection Replication not setup

Manish Gogna — Fri, 15 Sep 2017 09:56:46 GMT

Hi Yaniv,

You can check the following troubleshooting doc

https://www.cisco.com/c/en/us/support/docs/unified-communications/unity-connection/116942-technote-uc-00.html

Manish

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Re: Cisco Unity Connection Replication not setup

Abhay Singh Reyal — Fri, 15 Sep 2017 11:27:54 GMT

You can follow all the T-shooting links provided by Manish and I. If still it does not resolved, would recommend you to involve TAC .

Regards
Abhay

Re: Cisco Unity Connection Replication not setup

Yaniv Malachi — Sun, 17 Sep 2017 13:12:04 GMT

Hi Manish & Abhay

i have follow Manish instructor and do all the step , but still got the same results ,

if i type the command " show cuc cluster status" on both CUC servers i getting an error of

Split Brain Resolution and some Drops of the Server ,

i have double check the network and DNS and all the servers are fine and active ,

i have try also to reboot all the servers but still get the same results ,

any ideas how can we proceed ?

Regards

Yaniv

Re: Cisco Unity Connection Replication not setup

Manish Gogna — Mon, 18 Sep 2017 04:46:15 GMT

Hi Yaniv,

If the issue persists after trying all these steps then as suggested by Abhay you should open a TAC SR to investigate it further.

Manish

Re: Cisco Unity Connection Replication not setup

Yaniv Malachi — Tue, 19 Sep 2017 06:38:53 GMT

Hi Manish & Abhay

i have open a TAC case and we have found that there are a

ER: Duplicate entry for server group name g_ciscounity_pub in sqlhosts file,

according the command " file view activelog cm/log/informix/ccm.log .

so the TAC enginner login to the server via root acees , delete the duplicae entry , then

we follow the url insruction to rebuild the cluster , and still have an error of Split Brain Resolution

at the CUC sub , so we

Shutdown subscriber server

Restart publisher and wait until all services will start

Start Subscriber and wait until the services will start

and after that the replication start to work fine ,

i want to thanks you for the hep that u gave to me

Regards

Yaniv