topic Re: Unity Connection 7.x not recongising calling number in Unified Communications Infrastructure

Unity Connection 7.x not recongising calling number

ivickery — Tue, 19 Mar 2019 05:42:48 GMT

Hi, I am running ccm 7.x and unity 7.

When a Voice mail users wants to access their voice mail they do not directly hit their mail box, but always hit the auto attendant from where they need to enter the * to be prompted for there mailbox and password.

Everything else works fine

Is there a way around this, as I haven't struck this probelm in previous versions?

Many thanks

Re: Unity Connection 7.x not recongising calling number

Jaime Valencia — Thu, 19 Mar 2009 11:30:47 GMT

i'd check the routing rules, sounds like someone messed around with them

HTH

java

if this helps, please rate

Re: Unity Connection 7.x not recongising calling number

ivickery — Fri, 20 Mar 2009 21:12:25 GMT

Many thanks, you were right on the money.

Someone did play with the routing rules.

All is well now.