topic Unity Alternate Extensions Page Blank in Unified Communications Infrastructure

Unity Alternate Extensions Page Blank

MRCobb — Tue, 19 Mar 2019 05:08:00 GMT

We upgraded to Unity 5.0 on 8 servers this past weekend and one of the servers will not load the Alternate Extensions web page. When you click on Alternate extensions the frame where the data normally loads is blank. Any ideas?

Re: Unity Alternate Extensions Page Blank

Brad Magnani — Wed, 10 Dec 2008 16:09:24 GMT

Michael,

Does this one particular Unity server share the same MsgStoreSvc account that the other 7 are using? If only this server uses this account, is it possible that the password was changed for this account in AD?

Brad

Re: Unity Alternate Extensions Page Blank

MRCobb — Wed, 10 Dec 2008 16:55:52 GMT

You were correct. I checked the event viewer on the server and it validated that the account was not able to login and was throwing DCOM authentication error. thanks for your help!

Re: Unity Alternate Extensions Page Blank

Brad Magnani — Wed, 10 Dec 2008 17:04:48 GMT

Great 🙂

Re: Unity Alternate Extensions Page Blank

srichardson — Tue, 14 Apr 2009 17:16:18 GMT

Mr. Cobb,

Just ran into this same problem myself. I'd imagine that more issues would appear if all the services using that account had not been changed. Did you find that it was just one service that needed to be updated with the new password? Otherwise, how did you correct, exactly?

Thank you greatly,

Stephanie

Re: Unity Alternate Extensions Page Blank

srichardson — Tue, 14 Apr 2009 17:23:12 GMT

Nevermind. Thank you. I found the answer here: http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Video%20over%20IP&topicID=.ee6c82f&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc061c9

Re: Unity Alternate Extensions Page Blank

MRCobb — Tue, 14 Apr 2009 17:38:46 GMT

Here is what i did to get this working:

1.)Go to Administrative Tools

2.)Component Services

3.)Within component services got to computers->my computer->COM+ Applications

4.)Right click Cisco Unity and select properties->

5.)Go to the Identity tab and update the username and password of the account if it has changed.