topic Re: iPad Clients- Device idle in Wireless

iPad Clients- Device idle

awatson20 — Mon, 05 Jul 2021 18:05:00 GMT

We have several iPad devices operating in Kiosk mode, or guided access, connecting to a WPA2/PSK WLAN. These devices are configured to not go to sleep. We have the user idle timeout configured for 86400 secs on the wlan, and the session timeout disabled. We are seeing issues where these devices will just stop communicating, and will stop responding to an ICMP ping. However, on the controller, they show associated and in the run state, with a good connection. Often from the WLC client view, we see last disassocation reason as Device idle. These devices are on the 5GHZ band and have great connection stats as far as RSSI and SnR. We are on controller code 8.5.135. We adjusted the default user idle timeout from 300 secs to 86400, and this seemed to minimize how often this was occurring. Has anyone experienced this? Any input on this is appreciated.

Re: iPad Clients- Device idle

Mark Elsen — Thu, 03 Oct 2019 14:03:36 GMT

- You may want to have a look at the Wireless Debug Analyzer which you can find on the page below ; you may also want to have a look into the Wireless Config Analyzer Express - WCAE and the Wireless Lan Config Analyzer - WLCCA - Download V4.4.12

Ref : https://developer.cisco.com/docs/wireless-troubleshooting-tools/#!wireless-troubleshooting-tools/wireless-troubleshooting-tools

Re: iPad Clients- Device idle

patoberli — Fri, 04 Oct 2019 15:08:57 GMT

You might also want to upgrade the WLC to 8.5.151.0, it fixes a lot of bugs.

Re: iPad Clients- Device idle

awatson20 — Fri, 04 Oct 2019 15:17:36 GMT

Yes, we are actually doing that now. Thanks.