topic Re: Cannot Join AP 1830 to Controller 2504 in Wireless

Cannot Join AP 1830 to Controller 2504

JeffreyLim — Mon, 05 Jul 2021 16:44:03 GMT

Hi All,

We just purchase 3 new AP 1830 but unable to join in Controller 2504. Existing we have AP 1702 and AP 1131 is working fine with the controller.

The 3 new AP have smartnet license and the Controller also smartnet license renew, but it cannot be join.

Please help!!

Re: Cannot Join AP 1830 to Controller 2504

Mark Elsen — Tue, 22 Jan 2019 08:35:15 GMT

- Check software compatibility between the AP-model and the current software version being used on the controller.

Re: Cannot Join AP 1830 to Controller 2504

JeffreyLim — Tue, 22 Jan 2019 08:58:32 GMT

Hi,

Checked, if upgrade the WLC software, the existing AP 1131 unable to support, AP1170 and 1832 still alright.............

or any idea to downgrade the AP1832 software....?

Re: Cannot Join AP 1830 to Controller 2504

Mark Elsen — Tue, 22 Jan 2019 10:14:04 GMT

- Not possible ; meaning you have to follow the guidelines from :

https://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html

In the worst case scenario , if you have a modern AP ; you will have to abandone the older ones ; but you will get more modern WiFi infrastructure.