topic Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0 in Wireless

AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

linfeng — Mon, 05 Jul 2021 15:03:13 GMT

Hello,

My 5508 run 8.5.110 firmware, and the ap1562i-T cannot join it.....

I found one bug id: CSCvf71074 (AP 1562 Failed to decode discovery response)

Have the same log....

But I already upgrade to 8.5.110 (fix firmware), no fix the issue...

Have any idea about it ?

AP console log:

[*12/12/2017 01:37:53.7569] CAPWAP State: Discovery
[*12/12/2017 01:37:53.7581] Discovery Response from 10.40.50.245
[*12/12/2017 01:37:53.7583] Discovery response from MWAR ''running version 0.0.0.0 is rejected.
[*12/12/2017 01:37:53.7584] Failed to decode discovery response.
[*12/12/2017 01:37:53.7584] CAPWAP SM handler: Failed to process message type 2 state 2.
[*12/12/2017 01:37:53.7584] Failed to handle capwap control message from controller - status 4
[*12/12/2017 01:37:53.7584] Failed to process unencrypted capwap packet 0x1eb2000 from 10.40.50.245
[*12/12/2017 01:37:53.7584] Failed to send capwap message 0 to the state machine. Packet already freed.
[*12/12/2017 01:37:53.7584] IPv4 wtpProcessPacketFromSocket returned 4
[*12/12/2017 01:37:53.7587] Discovery Response from 10.40.50.245
[*12/12/2017 01:37:53.7588] Discovery response from MWAR ''running version 0.0.0.0 is rejected.
[*12/12/2017 01:37:53.7588] Failed to decode discovery response.

=====

WLC Debug log:

*spamApTask1: Jan 05 17:31:27.300: 4c:77:6d:d9:b2:80 Discovery Response sent to 10.40.50.101:5264

*capwapSocketTask: Jan 05 17:31:36.800: acParsePacket: LRAD IP: 10.40.50.101, MWAR IP: 10.40.50.245

*spamApTask1: Jan 05 17:31:36.800: 4c:77:6d:d9:b2:80 length = 4, packet received from 4c:77:6d:d9:b2:80

*spamApTask1: Jan 05 17:31:36.800: 4c:77:6d:d9:b2:80 Discovery request: Total msgEleLen = 0

*spamApTask1: Jan 05 17:31:36.800: 4c:77:6d:d9:b2:80 Join Priority Processing status = 0, Incoming Ap's Priority 0, MaxLrads = 150, MaxLicense=50 joined Aps =0
*spamApTask1: Jan 05 17:31:36.800: 4c:77:6d:d9:b2:80 Send Discovery response to 10.40.50.101:5264

*spamApTask1: Jan 05 17:31:36.800: 4c:77:6d:d9:b2:80 apType = 71 apModel:

*spamApTask1: Jan 05 17:31:36.800: 4c:77:6d:d9:b2:80 Unknown AP type. Using Controller Version!!!

*spamApTask1: Jan 05 17:31:36.800: 4c:77:6d:d9:b2:80 msgLength = 36

*capwapSocketTask: Jan 05 17:31:36.801: acParsePacket: LRAD IP: 10.40.50.101, MWAR IP: 255.255.255.255

*spamApTask1: Jan 05 17:31:36.801: 4c:77:6d:d9:b2:80 Discovery resp:IPv4WtpManager[0]: a2832f5

*spamApTask1: Jan 05 17:31:36.801: 4c:77:6d:d9:b2:80 No AP manager found !! (rc=0)

*spamApTask1: Jan 05 17:31:36.801: 4c:77:6d:d9:b2:80 encodeLen = 116 len = 16 msgEleLen = 119

*spamApTask1: Jan 05 17:31:36.801: acSendDiscoveryResponsePacket: ipv4 lrad 10.40.50.101, mwar 10.40.50.245

*spamApTask1: Jan 05 17:31:36.801: acSendDiscoveryResponsePacket.2151: ipv4 lrad 10.40.50.101, mwar 10.40.50.245 Len 178

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

Leo Laohoo — Fri, 05 Jan 2018 23:25:14 GMT

Post the complete output to the following commands:
1. WLC: sh sysinfo;
2. WLC: sh time;
3. WLC: sh ap bundle primary; and
4. AP: sh version

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

linfeng — Sat, 06 Jan 2018 00:26:28 GMT

HI Leo,
Thanks for your help.

WLC5508:
(Cisco Controller) >show sysinfo
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.5.110.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.101.1
Firmware Version................................. FPGA 1.7, Env 1.8, USB console 2.2
OUI File Last Update Time........................ Sun Sep 07 10:44:07 IST 2014
Build Type....................................... DATA + WPS
System Name...................................... MSE-C5508-WLC
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. Disabled
IP Address....................................... 10.40.50.245
IPv6 Address..................................... ::
Last Reset....................................... Software reset
System Up Time................................... 0 days 8 hrs 51 mins 4 secs
System Timezone Location......................... (GMT +8:00) HongKong, Bejing, Chongquing
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180
Configured Country............................... TW - Taiwan
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +38 C
External Temperature............................. +22 C
Fan Status....................................... OK
State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 1
Number of Active Clients......................... 0
OUI Classification Failure Count................. 0
Burned-in MAC Address............................ 74:A2:E6:C6:D2:60
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, Power Off, Fan On
Maximum number of APs supported.................. 500
System Nas-Id....................................
WLC MIC Certificate Types........................ SHA1/SHA2
=========
(Cisco Controller) >show time

Time............................................. Sat Jan 6 08:17:55 2018
Timezone delta................................... 0:0
Timezone location................................ (GMT +8:00) HongKong, Bejing, Chongquing
NTP Servers
NTP Polling Interval......................... 96000
Index NTP Key Index NTP Server Status NTP Msg Auth Status
------- ----------------------------------------------------------------------------------------------
1 0 10.40.50.254 In Sync AUTH DISABLED
=============
(Cisco Controller) >show ap bundle primary

Primary Version : 8.5.110.0
AP Supplement Bundle : Not Installed
Primary AP Image Size Supported AP's
---------------- ---- ------------
ap1g1 13320 AP700
ap1g4 26424 AP1850/1810
ap1g5 22860 AP1815,1540
ap3g1 10168 AP3500
ap3g2 15340 AP2600,3600
ap3g3 40204 AP2800,3800,1560
c3700 14060 AP1700,2700,3700
==============
AP version:
Platform: cisco AIR-AP1562I-T-K9
Cisco AP Software, ap3g3-k9w8 Version: 8.4.100.0
(now cannot access the console, just show cdp ne de from PoE Switch)

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

Leo Laohoo — Sat, 06 Jan 2018 00:34:25 GMT

Hmmmm ... The AP is still hanging on to 8.4.100.0.
I presume you've tried to reboot the AP, right?
I've never seen this before on a G3 AP but this behaviour is very common with 2700/3700 as this is an bug exclusively on the 2700/3700.
Is this AP deployed as MESH?

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

linfeng — Sat, 06 Jan 2018 00:47:56 GMT

HI Leo,

The AP1562 default is MESH mode, and I change it to local mode via console (capwap ap mode local).
In mesh mode, I found the AP network have some trouble, cannot ping success to WLC.
So, I change the mode....

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

Leo Laohoo — Sat, 06 Jan 2018 01:25:14 GMT

If the APs are in MESH, did you enter the MAC address into Security > AAA > MAC Filtering.

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

linfeng — Sat, 06 Jan 2018 02:40:39 GMT

YES, I add it in MAC Filter List~

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

Leo Laohoo — Sat, 06 Jan 2018 03:44:15 GMT

I think this is a bug with the AP's loaded firmware, 8.4.100.0.
Reboot the AP and force the AP to load the secondary image, 8.3.X.X, and see if this works.

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

linfeng — Sat, 06 Jan 2018 05:15:15 GMT

HI Leo,
Excuse me, how to force load the secondary image ? XD

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

Leo Laohoo — Sat, 06 Jan 2018 05:31:15 GMT

Look around the AP for a Mode button (inside a protective cover) and see if you can hold down the button for 40 seconds.

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

Abdessattar_Belt — Wed, 17 Jan 2018 17:03:46 GMT

Hi,

I am having this same issue with Cisco Aironet 1562E running 8.4.100.0 Software and a Cisco virtual WLC running 8.2.141.0 version.

How can I resolve this issue ?

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

bmallette22 — Wed, 17 Jan 2018 17:16:02 GMT

Abdessattar

I believe you would have to update your WLC to atleast 8.3 if you want to use local mode on a 1562. For Mesh mode you would need a 8.4 or higher update.

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

Saravanan Lakshmanan — Wed, 17 Jan 2018 18:20:34 GMT

From Console, Press escape until we get u-boot>> prompt on AP, try to boot backup/part 2.
u-boot>> printenv BOOT
u-boot>> setenv BOOT part 2
u-boot>> saveenv
u-boot>> boot

Alternatively, pick a respective ap image and do manual tftp update.
https://software.cisco.com/download/release.html?mdfid=286290416&flowid=82043&softwareid=286288051&release=15.3.3-JG1&relind=AVAILABLE&rellifecycle=ED&reltype=latest

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

linfeng — Thu, 18 Jan 2018 00:04:21 GMT

I try to upload new firmware to APs.

The issue is fix!

So, maybe the default firmware in AP1562 have some trouble.

===

archive download-sw /reload tftp://x.x.x.x/ap3g3-k9w8-tar.153-3.JF4.tar (upload firmware)

WLC version: 8.5.110

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

Abdessattar_Belt — Thu, 18 Jan 2018 12:47:38 GMT

Hi linfeng,

Thank you for the answer.

Actually, I downloaded that same image "ap3g3-k9w8-tar.153-3.JF4.tar " and it was successfully uploaded to the AP (it has become the running image) but I still have the same issue with the same error messages. I mention that I was using virtual WLC with software version 8.2.141.0 and now I am using 8.5.110.0

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

Abdessattar_Belt — Thu, 18 Jan 2018 08:42:44 GMT

Hi Saravanan,
Thank you for the answer.
I tried these 2 alternatives but there is no change.

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

Abdessattar_Belt — Thu, 18 Jan 2018 14:16:44 GMT

Hi bmallette22,
Thank you for the quick reply.
Now I am using 8.5.110.0 for the vWLC but that did not resolve the issue.

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

Scott Fella — Thu, 18 Jan 2018 11:26:10 GMT

Do you have any other AP’s that are joined to your vWLC?

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

linfeng — Thu, 18 Jan 2018 11:57:53 GMT

Maybe try 8.5.110.

One bug id like the attached file.

Re: AP1562i-T cannot join 5508(8.5.110)! AP LOG:MWAR ''running version 0.0.0.0

Abdessattar_Belt — Fri, 19 Jan 2018 10:45:17 GMT

Update:

Now I am using version 153-3.JD11 on the AP and 8.5.100.0 on the virtual WLC.

I received a new type of error message that says: "This AP model is supported by controller version newer than 8.3.15.0".

Any suggestions ?