topic Re: AP 2802 i not broadcasting in Wireless

AP 2802 i not broadcasting

ibrahimfahd — Mon, 05 Jul 2021 13:58:11 GMT

We have controller 5520 , working fine, recently we bought ap 2802 i; its working well , get ip from our dhcp for wifi, but the AP is not broadcasting

SSID disabled?

Leo Laohoo — Thu, 04 May 2017 07:24:50 GMT

SSID disabled?

AP Radios disabled?

AP in the wrong AP Group?

Re: SSID disabled?

univatesredes — Thu, 07 Dec 2017 12:43:01 GMT

Is TKIP enable?

Re: AP 2802 i not broadcasting

blbribeiro — Mon, 28 May 2018 11:07:54 GMT

Someone knows how to solve this problem?

Re: AP 2802 i not broadcasting

Sandeep Choudhary — Mon, 28 May 2018 11:19:45 GMT

how you configure dthe WLAN ?

you should not use TKIP !!!

Regards

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Re: AP 2802 i not broadcasting

blbribeiro — Mon, 28 May 2018 14:00:04 GMT

My WLAN is set to use with Enterprise auth, using radius server and account server. But for some reason my SSID is not broadcast.

Re: AP 2802 i not broadcasting

d.friday — Mon, 28 May 2018 14:40:01 GMT

Can you log into CLI

if so can you please run show wlan "number"

so for WLAN 1 you need to type in show wlan 1

What version of code are you running?

Re: AP 2802 i not broadcasting

blbribeiro — Mon, 28 May 2018 14:50:13 GMT

Seems everything ok.

Is like a bug on AP2802i that not showing the SSID. If a setup a new SSID with everything OPEN, don't show as well.

The version is AIR-AP2800-K9-ME-8-7-102-0.tar the last version from CISCO website.

Re: AP 2802 i not broadcasting

Scott Fella — Mon, 28 May 2018 15:42:49 GMT

Your AP is Mobility Express the OP has a 5520 controller which is different. Test with an open SSID and if it works then thenissue is that your enterprise auth is failing and maybe you have client exclusion enabled which will do exactly what you are seeing. Multiple failed attempts will exclude the device from connecting.

Re: AP 2802 i not broadcasting

blbribeiro — Mon, 28 May 2018 15:48:08 GMT

Thank you Scott for answered me. I have already tried do that, but for some reason I can't see any SSID, this is strange because the model is AIR-AP2802I-E-K9C, with internal antenna. What do you think can be?
-Bruno Ribeiro
Thanks

Re: AP 2802 i not broadcasting

Scott Fella — Mon, 28 May 2018 15:50:45 GMT

Without seeing a config or anything, might just be a bad AP.

Re: AP 2802 i not broadcasting

blbribeiro — Mon, 28 May 2018 15:53:51 GMT

I was thinking that could be this, but I have bought 3 brand news AP from CISCO. Never opens, then I tried with 2 and is the same. So, maybe is something else.

Re: AP 2802 i not broadcasting

Scott Fella — Mon, 28 May 2018 16:08:45 GMT

It is something else. Have you followed the Mobility Express guide?

Re: AP 2802 i not broadcasting

blbribeiro — Mon, 28 May 2018 16:12:06 GMT

Yes, I did.
-And if I reset factory that in theory I'm able to setup using the SSID "CiscoAirProvision", also I can't because don't show for me the SSID in laptop/mobile/Cisco APP.

Re: AP 2802 i not broadcasting

Scott Fella — Mon, 28 May 2018 16:31:45 GMT

Then you should manual setup the AP not using the SSID. The guide has both ways.

Re: AP 2802 i not broadcasting

blbribeiro — Tue, 29 May 2018 08:40:02 GMT

I tried to update the OS to check if can be any bug, but still the same not broadcasting. Then I need try it to check if gonna work or no.

Re: AP 2802 i not broadcasting

Rasika Nayanajith — Tue, 29 May 2018 10:35:36 GMT

Console into the AP & set it via CLI.

See below, you should see something similar to that & you should be able to configure your own SSID.

AP00A7.4298.8602#ap-type mobility-express tftp://x.x.x.x/AIR-AP3800-K9-ME-8-5-120-0.tar

(Cisco Controller)

Cisco Aironet 3800 Series Mobility Express
Welcome to the Cisco Wizard Configuration Tool
Use the '-' character to backup

Would you like to terminate autoinstall? [yes]: yes
Enter Administrative User Name (24 characters max): admin
Enter Administrative Password (3 to 24 characters): ************
Re-enter Administrative Password : ************

System Name [Cisco_98:86:00] (31 characters max): ME2-3802

Enter Country Code list (enter 'help' for a list of countries) [US]: AU

Configure a NTP server now? [YES][no]: yes
Use default NTP servers [YES][no]: x.x.x.x
Invalid response

Use default NTP servers [YES][no]: yes
Enter timezone location index (enter 'help' for a list of timezones): 28

HTH

Rasika

Re: AP 2802 i not broadcasting

blbribeiro — Tue, 29 May 2018 11:20:15 GMT

I did this, the autoinstall, then i have set the SSID by there but no success.

Re: AP 2802 i not broadcasting

Rasika Nayanajith — Tue, 29 May 2018 11:30:11 GMT

Post below output from your ME controller.

1. show sysinfo

2. show wlan summary

3. show advanced 802.11a summary

4. show advanced 802.11b summary

5. show ap summary

6. show time

Re: AP 2802 i not broadcasting

blbribeiro — Tue, 29 May 2018 12:43:18 GMT

I gonna send to you by private msg