topic Re: AP Groups Error in Wireless

AP Groups Error

SchurmanRyan — Sun, 04 Jul 2021 05:26:49 GMT

I have an AP group on a Cisco 5508 WLAN controller. Currently, it is populated with 13 Cisco 1142 lightweight access points. When I try to add a Cisco 3602i access point to the group, I get the following error in NCS:

Error: OfficeExtend requires primary, secondary, or tertiary controller management IP to be set.

I am using DNS to allow my AP's to find the controller and they work just fine. Is there a reason I can't add the 3600 series AP's to the AP group?

Re: AP Groups Error

Scott Fella — Mon, 23 Jul 2012 21:14:29 GMT

Is your wlc running 7.2.x. That is the requirement for the 3600's. Well 7.1.x but I wouldn't use that.

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AP Groups Error

SchurmanRyan — Mon, 23 Jul 2012 21:17:34 GMT

Yes, running 7.2.103.0. The 3600's work just fine in the default AP group. Just can't add them to the same one that has 1142's in it.

Re: AP Groups Error

Scott Fella — Mon, 23 Jul 2012 21:19:17 GMT

You should be able to add any ap to an ap group.

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Re: AP Groups Error

Scott Fella — Mon, 23 Jul 2012 21:21:19 GMT

Is the 3600 in local mode?

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AP Groups Error

SchurmanRyan — Mon, 23 Jul 2012 21:23:41 GMT

Yes, they all are.

Re: AP Groups Error

Scott Fella — Mon, 23 Jul 2012 21:28:20 GMT

Reset that ap to factory and try again. I have 1142, 1252, 801 and a 3600 all in the same ap group.

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AP Groups Error

SchurmanRyan — Mon, 23 Jul 2012 21:30:50 GMT

Thanks Scott. Will try this next.

AP Groups Error

Leo Laohoo — Mon, 23 Jul 2012 22:10:31 GMT

When I try to add a Cisco 3602i access point to the group, I get the following error in NCS:

NCS???

You're adding the WAPs into the AP Group using NCS?

Have you tried using the WLC instead?

Go to the WLC, go to WLAN > Advanced > AP Groups > click on the AP Group > go to the AP's tab and add the WAPs from there.

AP Groups Error

SchurmanRyan — Tue, 24 Jul 2012 00:41:02 GMT

No luck when resetting the AP to factory, but adding the AP to the group from the controller rather than NCS did the trick. Thanks!

AP Groups Error

Leo Laohoo — Tue, 24 Jul 2012 11:03:59 GMT

Thanks for the ratings Rick.

AP Groups Error

Saravanan Lakshmanan — Tue, 24 Jul 2012 18:34:15 GMT

what you're seeing could be NCS side bug.

junst in case, On the WCS template do you've one of these enabled while trying to add - Office extend and Least Latency Controller join.

AP Groups Error

SchurmanRyan — Tue, 24 Jul 2012 20:27:29 GMT

I did an audit on the controller from NCS and there was an "Office Extend AP" attribute mismatch. Not sure how this happened, but I set it to match the controller and all is well. Thanks!

AP Groups Error

Saravanan Lakshmanan — Tue, 24 Jul 2012 20:30:11 GMT

Cool.