topic Hmmm, I have checked my own in Wireless

Prime /Firepower serial number

Muthukumar P — Mon, 05 Jul 2021 14:26:00 GMT

Hi,

How can i view the serial number in Prime infrastructure as well as firesight management center and both are VM only.

Thanks

Muthukumar

Hi There,

GRANT3779 — Thu, 27 Jul 2017 08:11:43 GMT

Hi There,

Is this for licensing purposes?

We have both Virtual Prime (3.1) and FMC (6.1).

For the FMC I don't think there is a serial number as such. For licensing you need to use the "licensing key" attached to the VM.

System / Licenses / Classic License / Add new License (See attached). You then use this key stated there on the Cisco Licensing Portal (Click get License) to generate license keys you have purchased.

With Prime - I believe this now depends on the version you are running. What Prime version do you have?

HI,

Muthukumar P — Thu, 27 Jul 2017 08:24:16 GMT

HI,

Prime version 3.1.6...

In the contract details PAK/SN mentioned for PI as well FS..

Now our customer is asking that can you confirm the S/N in VM device level

They are compare with Contract details and VM serial number

so please suggest..

Thanks

Muthukumar

Hmmm, I have checked my own

GRANT3779 — Thu, 27 Jul 2017 08:42:10 GMT

Hmmm, I have checked my own version and see below - No Serial attached which is what I thought. I wonder if anyone else can add some input regarding this.

Product Model

Cisco Firepower Management Center for VMWare

Serial Number

None

Software Version

6.1.0.2

Operating System

Cisco Fire Linux OS

Operating System Version

6.1.0

IPv4 Address

x.x.x.x

IPv6 Address

Disabled

Current Policies

Health Policy

XXX

Model Number

For the FMC

To check - go to System / Configuration / Information.

We run Prime 3.1 and I have just found the following online which works for me.

Administration / Dashboards / System Monitoring Dashboards. Then Expand system information.

HI,

Muthukumar P — Thu, 27 Jul 2017 10:05:10 GMT

HI,

it looks no serial number then suppose if support required without serial how will login the case with cisco

Thanks

Muthukumar

This has been noted before on

GRANT3779 — Thu, 27 Jul 2017 10:08:32 GMT

This has been noted before on CSC and Marvin whos is very familair with these products has advised below.

See this thread -

https://supportforums.cisco.com/discussion/13248801/virtual-fmc-serial-no-shown-none

You can use your support contract number I believe.