topic MS Surface not connecting in Wireless

MS Surface not connecting

Eric Kemsley — Sun, 04 Jul 2021 08:24:08 GMT

I have a 2504 controller with 1142 AP's. Running a MS NPS. All other devices (laptops, ipads) connect. The MS Surface tablet does not take my credentials. Has anyone been able to resolve this?

TIA,

Eric

MS Surface not connecting

Scott Fella — Tue, 10 Dec 2013 17:41:57 GMT

Run a debug on the client: debug client

Post your show wlan

Thanks,

Scott

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MS Surface not connecting

Eric Kemsley — Tue, 10 Dec 2013 17:49:52 GMT

(Cisco Controller) >(Cisco Controller) >show wlan

I only get 'Special Keys' when I run that

MS Surface not connecting

Scott Fella — Tue, 10 Dec 2013 18:00:37 GMT

do a show wlan summary then the number is the wlan id.

Thanks,

Scott

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MS Surface not connecting

Stephen Rodriguez — Tue, 10 Dec 2013 18:04:17 GMT

are the Surface joined to your domain? if not try putting your credentials in as domain\user, and not just "user"

HTH,
Steve

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MS Surface not connecting

Eric Kemsley — Tue, 10 Dec 2013 18:04:51 GMT

(Cisco Controller) >show wlan summary

Number of WLANs.................................. 3

WLAN ID WLAN Profile Name / SSID Status Interface Name

------- ------------------------------------- -------- --------------------

1 esu13 / esu13 Disabled management

2 GUEST_USER / GUEST_USER Disabled management

3 Secure Wireless / ESUSecureWireless Enabled management

MS Surface not connecting

Eric Kemsley — Tue, 10 Dec 2013 18:06:10 GMT

It is not joined to the domain. I have tried the domain\username and it does not connect.

MS Surface not connecting

Scott Fella — Tue, 10 Dec 2013 18:08:01 GMT

show now issue a show wlan 1 if 1 is the ssid

Thanks,

Scott

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Re: MS Surface not connecting

Scott Fella — Tue, 10 Dec 2013 18:08:36 GMT

Also, all your ssid's are disabled except for 3... post the:

show wlan 3

Thanks,

Scott

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MS Surface not connecting

Eric Kemsley — Tue, 10 Dec 2013 18:09:20 GMT

# 3 is enabled.

MS Surface not connecting

Eric Kemsley — Tue, 10 Dec 2013 18:12:46 GMT

show wlan summary 3

show wlan summary

Does not work. Sorry for my ignorance.

Re: MS Surface not connecting

Scott Fella — Tue, 10 Dec 2013 18:21:58 GMT

Show WLAN 3

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MS Surface not connecting

Eric Kemsley — Tue, 10 Dec 2013 18:24:21 GMT

(Cisco Controller) >show wlan 3

WLAN Identifier.................................. 3

Profile Name..................................... Secure Wireless

Network Name (SSID).............................. ESUSecureWireless

Status........................................... Enabled

MAC Filtering.................................... Disabled

Broadcast SSID................................... Enabled

AAA Policy Override.............................. Disabled

Network Admission Control

Client Profiling Status ....................... Disabled

DHCP ......................................... Disabled

HTTP ......................................... Disabled

Radius-NAC State............................... Disabled

SNMP-NAC State................................. Disabled

Quarantine VLAN................................ 0

Maximum number of Associated Clients............. 0

Maximum number of Clients per AP Radio........... 200

Number of Active Clients......................... 12

Exclusionlist Timeout............................ 60 seconds

Session Timeout.................................. 1800 seconds

User Idle Timeout................................ 300 seconds

--More or (q)uit current module or to abort

User Idle Threshold.............................. 0 Bytes

NAS-identifier................................... ESU13_SB_Controller

CHD per WLAN..................................... Enabled

Webauth DHCP exclusion........................... Disabled

Interface........................................ management

Multicast Interface.............................. Not Configured

WLAN IPv4 ACL.................................... unconfigured

WLAN IPv6 ACL.................................... unconfigured

mDNS Status...................................... Enabled

mDNS Profile Name................................ default-mdns-profile

DHCP Server...................................... Default

DHCP Address Assignment Required................. Disabled

Static IP client tunneling....................... Disabled

Quality of Service............................... Silver

Per-SSID Rate Limits............................. Upstream Downstream

Average Data Rate................................ 0 0

Average Realtime Data Rate....................... 0 0

Burst Data Rate.................................. 0 0

Burst Realtime Data Rate......................... 0 0

Per-Client Rate Limits........................... Upstream Downstream

Average Data Rate................................ 0 0

Average Realtime Data Rate....................... 0 0

Burst Data Rate.................................. 0 0

--More or (q)uit current module or to abort

Burst Realtime Data Rate......................... 0 0

Scan Defer Priority.............................. 4,5,6

Scan Defer Time.................................. 100 milliseconds

WMM.............................................. Allowed

WMM UAPSD Compliant Client Support............... Disabled

Media Stream Multicast-direct.................... Disabled

CCX - AironetIe Support.......................... Enabled

CCX - Gratuitous ProbeResponse (GPR)............. Disabled

CCX - Diagnostics Channel Capability............. Disabled

Dot11-Phone Mode (7920).......................... Disabled

Wired Protocol................................... None

Passive Client Feature........................... Disabled

Peer-to-Peer Blocking Action..................... Disabled

Radio Policy..................................... All

DTIM period for 802.11a radio.................... 1

DTIM period for 802.11b radio.................... 1

Radius Servers

Authentication................................ 10.13.1.9 1812

Accounting.................................... Global Servers

Interim Update............................. Disabled

Dynamic Interface............................. Disabled

Dynamic Interface Priority.................... wlan

Local EAP Authentication......................... Disabled

--More or (q)uit current module or to abort

Security

802.11 Authentication:........................ Open System

FT Support.................................... Disabled

Static WEP Keys............................... Disabled

802.1X........................................ Disabled

Wi-Fi Protected Access (WPA/WPA2)............. Enabled

WPA (SSN IE)............................... Disabled

WPA2 (RSN IE).............................. Enabled

TKIP Cipher............................. Disabled

AES Cipher.............................. Enabled

Auth Key Management

802.1x.................................. Enabled

PSK..................................... Disabled

CCKM.................................... Disabled

FT-1X(802.11r).......................... Disabled

FT-PSK(802.11r)......................... Disabled

PMF-1X(802.11w)......................... Disabled

PMF-PSK(802.11w)........................ Disabled

FT Reassociation Timeout................... 20

FT Over-The-DS mode........................ Enabled

GTK Randomization.......................... Disabled

SKC Cache Support.......................... Disabled

--More or (q)uit current module or to abort

CCKM TSF Tolerance......................... 1000

WAPI.......................................... Disabled

Wi-Fi Direct policy configured................ Disabled

EAP-Passthrough............................... Disabled

CKIP ......................................... Disabled

Web Based Authentication...................... Disabled

Web-Passthrough............................... Disabled

Conditional Web Redirect...................... Disabled

Splash-Page Web Redirect...................... Disabled

Auto Anchor................................... Disabled

FlexConnect Local Switching................... Disabled

flexconnect Central Dhcp Flag................. Disabled

flexconnect nat-pat Flag...................... Disabled

flexconnect Dns Override Flag................. Disabled

FlexConnect Vlan based Central Switching ..... Disabled

FlexConnect Local Authentication.............. Disabled

FlexConnect Learn IP Address.................. Enabled

Client MFP.................................... Optional

PMF........................................... Disabled

PMF Association Comeback Time................. 1

PMF SA Query RetryTimeout..................... 200

Tkip MIC Countermeasure Hold-down Timer....... 60

AVC Visibilty.................................... Disabled

--More or (q)uit current module or to abort

AVC Profile Name................................. None

Flow Monitor Name................................ None

Call Snooping.................................... Disabled

Roamed Call Re-Anchor Policy..................... Disabled

SIP CAC Fail Send-486-Busy Policy................ Enabled

SIP CAC Fail Send Dis-Association Policy......... Disabled

KTS based CAC Policy............................. Disabled

Assisted Roaming Prediction Optimization......... Disabled

802.11k Neighbor List............................ Disabled

802.11k Neighbor List Dual Band.................. Disabled

Band Select...................................... Disabled

Load Balancing................................... Client-Count Based

Multicast Buffer................................. Disabled

Mobility Anchor List

WLAN ID IP Address Status

------- --------------- ------

802.11u........................................ Disabled

MSAP Services.................................. Disabled

Re: MS Surface not connecting

Scott Fella — Tue, 10 Dec 2013 18:32:42 GMT

I would disable client load balance and also check the log on the radius server.

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MS Surface not connecting

Eric Kemsley — Tue, 10 Dec 2013 18:34:08 GMT

Can I ask why you would disable the CLB?

Re: MS Surface not connecting

Scott Fella — Tue, 10 Dec 2013 18:37:09 GMT

Sure... Some features tend to break client association. Might work for some but not others.

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MS Surface not connecting

Eric Kemsley — Tue, 10 Dec 2013 18:37:44 GMT

Event viewer shows:

The specified user account does not exist.

Ummmm..yes I do.

Re: MS Surface not connecting

Scott Fella — Tue, 10 Dec 2013 18:44:14 GMT

Enter the domain\username

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MS Surface not connecting

Eric Kemsley — Tue, 10 Dec 2013 18:44:52 GMT

I have tried that

Re: MS Surface not connecting

Scott Fella — Tue, 10 Dec 2013 18:53:42 GMT

Then you need to look at the radius server logs.

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