topic Re: WLAN Guest User Reauth in Wireless

WLAN Guest User Reauth

adbradle — Sun, 04 Jul 2021 02:32:57 GMT

I am seeing something that I am not sure should be happening. I have guest users that are authenticated and working and about every 30 minutes they are dropping and being asked to reauth via the webauth. I never see the wireless connection drop the users just see the pop-up to reauth. I have looked in the controllers and WCS and I don't see any way to modify timers for webauth. I am running 4402 and 5500 controllers with 7.0 code. Any ideas?

Re: WLAN Guest User Reauth

George Stefanick — Wed, 15 Dec 2010 00:47:44 GMT

Sounds like session timeout is enabled

Go -->WLAN (select your GUEST wlan)--> Advance tab--> Session timeout ?

Default is 30 minutes.

If you are using anchors, remember to change this WLAN setting on the anchor and foreign controllers under the guest WLAN tag.

Let me know is this helps..

Re: WLAN Guest User Reauth

adbradle — Wed, 15 Dec 2010 13:36:11 GMT

Thanks that was the answer, I guess I just missed before. Thanks again!

Re: WLAN Guest User Reauth

George Stefanick — Wed, 15 Dec 2010 16:09:48 GMT

No worries and thank you for the rating. Would you be so kind to mark this as "anwsered" so others may be able to serach and find a quicker reslove in case they have this issue?

Thanks again